Strategies for Optimising the Customer Experience in an Omnichannel Contact Center
Omnichannel software provides very high potential, it helps you provide an excellent customer...
Optimize your Contact Center with CCaaS
CCaaS or Contact Center As a Service refers to a Cloud-based Customer Experience solution that...
How to choose a call center software?
Investing in call center software is the right move for many businesses, but there are a few...
Contact Center as a Service (CCaaS)
Customer service is an important part of many businesses and organizations as...
Can Microsoft Teams replace your telephone system?
Can Microsoft Teams replace your telephone system? The ways of working have changed...
Guidelines for a safe transition to the Cloud
To face the transition to the Cloud in complete safety and to stem the typical risks...
BeCloud for COVID-19 Emergency
In a moment of extreme emergency like the one we are experiencing, BeCloud Solutions in addition...
Project RAI – Portobello
Cloud Contact Center with answering machine management Live TV on RaiUno...
New Partner: Ekulus
Ekulus, a technology firm specialized in consulting and centred around Single Customer View and...
Customer Centricity = Customer Service
Customer Service: A customer-centric organization Customer behavior has changed and customer...
