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CTI – Computer Telephony Integration

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100% Cloud Call Centre Software

The CTI software enables seamless customer interaction across multiple configurable contact channels via a single enterprise-class platform. It includes an Agent Desktop, softphone, and a high-tech telephony bar, fully integrated with your CRM.

Data Integration Platform Cloud
Latest generation Cloud integration platform (iPaaS) that uses modern, easy and fast programming features and languages and that allows integration between all the applications on the market including your company CRM…

Global Telephone Numbering and Connectivity

A global telephony and connectivity service already integrated in BeInContact, allowing the offer of national and international phone numbers, including telephone traffic at competitive rates and specific connectivity services with the best Data Centers.

Customer Care AI & Bot
A suite of multi-language AI services able to learn concepts and automatically improve their performance through the progressive expansion of its database.

Global Multiskills Agents (24/7)
BPO service that allows you to outsource a part or the entire activity of your Contact Center focused on inbound services, surveys or telemarketing drawing on more than 1500 outbound call center agent and multi-skills in Italy or abroad

Customer Support & Assistance
We provide our support services through a highly certified mother-tongue technical team in Italy. Depending on the type of intervention required, the support will be available remotely, on-site or in presence up to a 24/7 coverage.

CRM INTEGRATIONS & APPS

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