Digital transformation is very important for today’s Financial Institutions and omni channeling is essential for customer loyalty. The expectations of customers have increased considerably over the years and expect to be able to choose the preferred contact channel as voice, chat, email to interact with the most appropriate and reliable person who can help them.
Becloud offers a fully integrated Omni channel Contact Center platform in which, regardless of the form of communication a customer can choose, the context of each interaction is stored and treated as a single conversation.
Using a single web interface, agents will be able to manage interactions and have all customer information on a single page, creating a fluid experience, optimizing the daily management of processes and increasing the Customer Experience. By switching from one contact channel to another and taking advantage of the most innovative technologies and customer support features, you can keep track of the entire customer journey, always having the contact statistics of your customers with you. Stay up to date and in contact with them via telephony, WhatsApp, Microsoft Teams, E-mail, Chat, Video, Social Messaging and much more.
National & International Numbers
Multilingual agents (24/7)
Analysis & Report
Assistance & Support
Offer safe and simplified experiences to build customer loyalty
Extremely flexible, it meets the needs of companies of any size and sector, guaranteeing business continuity of 99.99% and respecting the required regulatory standards. Our BeInContact solution consists of various pre-integrated services that can be activated individually, depending on your business needs and the progress of your business. BeInContact integrates perfectly and natively with the main market-leading CRMs: Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow, ect.
Find out how our solution can help you improve your Customer Experience by simplifying the management of your customers, taking advantage of the most innovative technologies and customer support features. Send us a message, we will contact you to find the day and time that best suits your availability.