Technology

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On agents’ challenges and the CX they provide: Digital Contact Centre

  While being one the evolution of the other, it is clear classical Call Centre has...

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Customer Centricity & New Needs

Customer Centricity: Customer Centricity: "You’ve got to start with the customer...

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VoIP: digitally-oriented Voice Channel

VoIP In today's digital era, Contact Centers serve as pivotal hubs for customer...

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Unified Communication & Contact Centre: 360° efficiency

  Keeping up with new communication technologies is challenging. Companies face...

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Call Center & Contact Center: What’s the Deal?

    It’s undeniable. Any business worthy of being calles such has customer...

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SaaS: the future is Cloud!

  In recent years services provided by businesses evolved into intricate and complex...

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Artificial Intelligence: today’s future!

  UNLIMITED IMPLICATIONS   Let's be real: AI is not a futuristic instrument...

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Co-Browsing: a quick and easy assistance

  What’s Co-Browsing   The resolution of emerging problems is an integral part...

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Microsoft Teams integration

Find out more about all the benefits between BeInContact e Microsoft Teams   Respond to...

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BeInContact 5.0 – Discover new version

Explore the benefits of our Omnichannel Cloud Contact Center, BeInContact. We have created...

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BeCloud is WhatsApp Service Solution Provider

Communicate over the world’s most used chat app with BeCloud Solutions as your Solution Provider...

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BeCloud is Amazon Technology Partner

The fragmentation of the company ecosystem is the natural result of the evolution technology...

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WhatsApp Business & Salesforce Integration

Communicate over the world’s most used chat app with BeCloud Solutions as your Solution Provider...

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Our 3rd Data Center is live

As part of our continuous effort to provide the best possible Contact Center services and expand...

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Our 2rd Data Center is live

We have expanded our presence to Australia and New Zealand market in partnership with Ekulus: we...

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