BeCloud, your only supplier
for Omnichannel Contact Center Services

We design innovative solutions to enhance your customer service

Brochure

THE COMPANY

BeCloud, is a technology company with over 15 years of experience in the development of B2B services and solutions, 100% Cloud Contact Center.

With the aim of reducing and / or eliminating the barriers to adoption, we have developed an offer that places us as the only vendor for the implementation of Omnichannel Contact Center services, responding quickly and effectively to the needs of its customers and company.

We build healthy relationships with customers based on clear and transparent exchange.

OUR VALUES AND FEATURES

OUR MISSION

Understanding the needs of the market, we have created a unique, reliable and flexible technology that covers every process needed for optimal customer service.

EASY TO DECIDE: You will be Live in a few days without waiting for whole months. After examining your request and your needs you will be able to be operational within a few days or weeks depending on the complexity of the project.

EASY TO USE: BeInContact is designed to be simple and intuitive. Through a short training delivered both remotely and in your offices, you will be able to have the “keys” of the entire solution as if it were installed directly at your headquarters.

EASY TO INTEGRATE: You can add ready-made integrations with the major CRM & Apps with just a few clicks. Alternatively, through our API and Web Services, we may integrate any solution you already use or have created over the years

OUR VISION AND TECHNOLOGY

We help companies of all sizes deliver a better Customer Experience. We make life easier by creating smart experiences for everyone using the best technologies and integrating with market leading software.

Salesforce ISV Partner: Our BeInContact solution is certified and validated directly from Salesforce and it is present on the AppExchange, the most famous marketplace in the world for certified and ready-to-install cloud business apps;

Amazon Technology Partner: Relying on the world’s most comprehensive and widely used cloud platform (AWS) offering more than 175 comprehensive data center services globally, BeCloud Solutions is officially recognized for offering its enterprise-class 100% Omnichannel Contact Center Cloud solutions and services.

Vonage Partner: Unified communications. Impressive integrations. Innovative API. Through this partnership we offer a range of features never seen before.

WHAT SAY OUR CUSTOMERS

“ Arquati’s contact center needed a completely new technology in order to manage all its communication channels. Together with BeInContact we developed a solid CX solution with all features we needed to raise our customers service level.”

Sales Director

"Thanks to BeCloud our call flow is faster and we now work on one single web interface provided with all the information we need. The partnership brought forth our evolution reaching Customer Experience levels our clients need. "

IT Manager Information Technology

"Thanks the partnership with BeCloud we managed to better our Customer Satisfaction levels and upgrade our contact channel as well. We believe in synergy and teamwork as an added value not just to customers, but to our business as well, bringing both knowledge and innovation."

IT Software Manager di E80 Group

"BeCloud solutions brought forth many advantages. While working on different marketplaces our Customer Centricity process has been unified, creating a single information collection point. BeCloud Solutions revealed itself to be a trustworthy partner, always available in every project and delivery step and, above all, in post live support. "

Solution Delivery Manager - Middleware & Contact Center Information Technology

I really appreciated the simplicity of customers Omnichannel connection as well as the service’s flexibility and its capability to integrate with third party software and applications to suite all the organization’s needs. Thanks to the Support Team’s help, their quickness and awareness regarding all our business needs as well, BeInContact has been intuitive from the start.