BeCloud, your only supplier
for Omnichannel Contact Center Services

We design innovative solutions to enhance your customer service

Brochure

THE COMPANY

BeCloud Solutions, is an international company with over 15 years of experience in the development of B2B services and solutions, 100% Cloud Contact Center.

With the aim of reducing and / or eliminating the barriers to adoption, we have developed an offer that places us as the only vendor for the implementation of Omnichannel Contact Center services, responding quickly and effectively to the needs of its customers and company.

We build healthy relationships with customers based on clear and transparent exchange.

OUR VALUES AND FEATURES

OUR MISSION

Understanding the needs of the market, we have created a unique, reliable and flexible technology that covers every process needed for optimal customer service.

EASY TO DECIDE: You will be Live in a few days without waiting for whole months. After examining your request and your needs you will be able to be operational within a few days or weeks depending on the complexity of the project.

EASY TO USE: BeInContact is designed to be simple and intuitive. Through a short training delivered both remotely and in your offices, you will be able to have the “keys” of the entire solution as if it were installed directly at your headquarters.

EASY TO INTEGRATE: You can add ready-made integrations with the major CRM & Apps with just a few clicks. Alternatively, through our API and Web Services, we may integrate any solution you already use or have created over the years

OUR VISION AND TECHNOLOGY

We help companies of all sizes deliver a better Customer Experience. We make life easier by creating smart experiences for everyone using the best technologies and integrating with market leading software.

Salesforce ISV Partner: Our BeInContact solution is certified and validated directly from Salesforce and it is present on the AppExchange, the most famous marketplace in the world for certified and ready-to-install cloud business apps;

Amazon Technology Partner: Relying on the world’s most comprehensive and widely used cloud platform (AWS) offering more than 175 comprehensive data center services globally, BeCloud Solutions is officially recognized for offering its enterprise-class 100% Omnichannel Contact Center Cloud solutions and services.

Vonage Partner: Unified communications. Impressive integrations. Innovative API. Through this partnership we offer a range of features never seen before.

WHAT SAY OUR CUSTOMERS

“Arquati’s Contact Center needed a comprehensive technology to manage communication channels. Together with BeInContact we now have a robust CX solution with all the features we need to raise the level of service we provide to customers.”

Federico Schettini

Direttore Acquisti

I really appreciated the ease of omnichannel connection with the customer. The flexibility of the tool to integrate with and third-party software, and the ability to configure the experience according to the needs of the organization. The use of BeInContact was intuitive from the beginning thanks to the help of the Support Team who was quick and attentive to our business needs.

Simona Frisella Vella

D-Service Business Unit Manager

"Thanks to the partnership with BeCloud Solutions we improved the level of Customer Satisfaction and increased, at the same time, the contact rate. We believe that the sinergy and the big teamwork carries an added value not only to our customers, but also to ourselves, improving moments of learning and continuing the Customer Service innovation."

Roberto Sansiveri

IT Software Manager di E80 Group

"The solution has brought many advantages: by operating in multiple locations and markets, the Customer Centricity is uniform and reported in a single information collection point. BeCloud Solutions has proven to be a reliable and available partner in all project phases of design, delivery and above all post-live support."

Andrea Barba

Solution Delivery Manager - Middleware & Contact Center Information Technology

"Thanks Becloud we have a much faster call flow management and above all we work on a single interface with all the information we need. This partnership has allowed us to offer a real transformation capable of substantially increasing the level of customer experience of all our customers."