Customer Centricity = Customer Service

|

Customer Service: A customer-centric organization

Customer behavior has changed and customer service is now a core part of businesses. The second edition of the CX Observatory, in fact, showed how closely the customer experience is closely related to the service received.

However, customer experience and customer centricity are essential and achievable arguments only when it is possible to implement a strategy in which the customer is – really – the heart of the company’s daily awareness.

For this reason, during the workshop with BeCloud Solutions, Salesforce, and Q8 we talked about how it is possible to improve the level of customer satisfaction (Customer Experience) and data traceability with our CTI solution integrated with Salesforce CRM.




Other news
|

Customer Service Conference 2019 – Milan

Conference – Exhibition – Business Speed Date 27 March 2019 - Palazzo delle Stelline – Corso...

Read the news
|

Matching 2014 Live – Milan

We took part in the Matching 2014 program: we participated in the Matching Live in Milan, a...

Read the news
|

Oracle Cloud Day – Milan

An Oracle event to discover how you can transform your organization with the leading enterprise...

Read the news

Subscribe to the Newsletter