Customer Care AI & Chatbot

Request demo

Quotation

CREATE NEW BUSINESS OPPORTUNITIES

BeNext is a suite of multilingual artificial intelligence services able to learn concepts and automatically improve their performance through the progressive expansion of its database.

BeNext is able to manage data from any source and can be used for Customer Care AI, Marketing and Sales applications, allowing interactions in natural language.

It integrates artificial intelligence and Chatbot to have an increasingly immediate and personalized service.

A SINGLE GOAL

Do you want to adopt new technologies and support new channels while reducing costs?

Close collaboration between artificial intelligence and humans is necessary to keep pace with sensitive customer situations and to optimize business performance, providing momentum towards the future.

BeNext integrates innovative online Chatbot systems, bringing natural and conversational language to become an essential component for a successful experience.

Interacting with an intelligent system becomes more and more similar to interacting with a human operator.

COLLABORATION BETWEEN ARTIFICIAL AND HUMAN INTELLIGENCE

Thanks to BeNext and integrated Artificial Intelligence, it is possible to standardize the provision of services, facilitating and optimizing Customer Care AI activities.

The possibility of integration with BeInContact, allows, in a transparent way for the end user, to continue the conversation with a human where the Bot runs out of its knowledge base, or if the topic, by the will of the customer, must be treated with the help of an operator and not in “automatic” mode.

Therefore, the interaction initiated by the customer can be automatically scaled to an operator, without losing the context of what is required.

Related Products or AddOn's BeNext

Data Integration Platform Cloud
Latest generation Cloud integration platform (iPaaS) that uses modern, easy and fast programming features and languages and that allows integration between all the applications on the market including your company CRM…

Global Multiskills Agents (24/7)
BPO service that allows you to outsource a part or the entire activity of your Contact Center focused on inbound services, surveys or telemarketing drawing on more than 1500 outbound call center agent and multi-skills in Italy or abroad

Toll Free Service & Global Phone Numbers
A global telephony and connectivity service already integrates with BeInContact that allows us to offer national and international telephone numbers, including telephone traffic at competitive rates, specific connectivity services with the best Data Centers…

Software Call Center

100% Cloud Call Center software to simultaneously interact with all your customers on different configurable contact channels using a single enterprise-class platform equipped with desktop agent, softphone and with a high-tech telephone bar integrated with your CRM…

Customer Support & Assistance
We provide our support services through a highly certified mother-tongue technical team in Italy. Depending on the type of intervention required, the support will be available remotely, on-site or in presence up to a 24/7 coverage.

Request a quote!

Are you having difficulty balancing costs and improving the customer experience in your Contact Center? Find out how our solutions can help you and choose the one that best suits your company. Send us a message, we will contact you to find the day and time that best suits your availability.