Summit | Contact Centre & Customer Services – September 2024

  Coming together is a beginning, staying together is progress, and working together is...
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Implementing an Omnichannel Solution: a guide

An Omnichannel, cohesive marketing and sales strategy integrates and coordinates various...
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Summit | Contact Centre & Customer Services 2024

    A new, improved Customer Service   BeCloud is thrilled to announce...
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On agents’ challenges and the CX they provide: Digital Contact Centre

  While being one the evolution of the other, it is clear classical Call Centre has...
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Customer Centricity & New Needs

Customer Centricity: Customer Centricity: "You’ve got to start with the customer...
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Generals
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Implementing an Omnichannel Solution: a guide

An Omnichannel, cohesive marketing and sales strategy integrates and coordinates various...

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Cloud Contact Centre Solutions: Top 4 things to consider

Business Case, Business Case, Business Case!   It’s easy to say “We need to move...

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Strategies for Optimising the CX in an Omnichannel Contact Center

Omnichannel software provides very high potential, it helps you provide an excellent customer...

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Technology
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On agents’ challenges and the CX they provide: Digital Contact Centre

  While being one the evolution of the other, it is clear classical Call Centre has...

Read more
|

Customer Centricity & New Needs

Customer Centricity: Customer Centricity: "You’ve got to start with the customer...

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|

VoIP: digitally-oriented Voice Channel

VoIP In today's digital era, Contact Centers serve as pivotal hubs for customer...

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Events
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Summit | Contact Centre & Customer Services – September 2024

  Coming together is a beginning, staying together is progress, and working together is...

Read more
|

Summit | Contact Centre & Customer Services 2024

    A new, improved Customer Service   BeCloud is thrilled to announce...

Read more
|

Webinar | AI powered Customer Service strategies in 2024

    Innovation, revolution - and a good amount of strategies - to bring today’s...

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Case Study
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Service Credit

With more than 20 years of experience Service Credit, and its specialists team, support banks,...

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Robopac

Robopac, along with the other brands of Aetna Group, is one of the largest manufacturers of...

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Loreto Gallo – Farmacie Italiane

Farmacia Loreto, as part of Farmacie italiane group is one of Italy's prominent pharmaceutical and...

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