Welcome to the Customer Support Service

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Quotation

DO YOU NEED A HELP?
OPEN A TICKET

ALWAYS BY YOUR SIDE

Our solutions include customer support designed to manage eventual segnalations of malfunction, anomaly, information request or applicative training.

Our specialist, expert and certificated on the BeCloud service, have the technical background to help on every phase of support, implementation, problems or doubt.

We are available to study different types of support, custom, up to a 24/7 coverage with SLA to take charge within 30 minutes.

THE MAIN FEATURES OF BERELAX SERVICE ARE:

Web support for taking charge of reports
Problem solving on different contact channels
Investigation of all reported incidents and Knowledge Base support
Bug fixes
Alternative solutions or workarounds for using the Services
Service to improve the performance of the platform
Evolutionary and Corrective Maintenance
Training and debugging in “one to one” sessions

TECHNICAL SUPPORT IN ITALY

We provide our services through a technical and operational support team, providing Italian mother tongue technicians, geolocated in Italy, available for remote support or on-site and in presence, depending on the type of intervention requested by the customer.

All communications with the BeCloud technical support team are conveyed through a ticketing system that will be provided to the customer starting from the time of the GO-Live of the services.

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