An IPaaS is a suite of Cloud services that allows the organizations to develop, run and governance integrative flows between applications that form the basis of knowledge of business processes. It allows the sharing of the processes of services and the exchange of business data. The adoption of integration platform cloud allows the construction of successful strategies in the long term from a Pre and Post Sales point of view.
The planning of a CRM strategy and the analysis of business processes today become key points for a Customer Experience that can quickly meet the needs of the market. Together, we plan the strategic approach for a customer “always at the center” of business strategies, building requirements and processes as well as following the roll-out of technological components.
The implementation of an integration platform as a service, allows companies to study new engagement strategies through the integration and the addition of new technologies.
We support our customers in the design, implementation, configuration and development phases within their IT infrastructure.
The testing, use case and roll-out phases are always followed by training, support and technological adoption dedicated to users, project stakeholders. The sharing of company information enables the exploration of new opportunities, the technology allows you to manage and modify them quickly based on market needs.
Are you having difficulty balancing costs and improving the customer experience in your Contact Center? Find out how our solutions can help you and choose the one that best suits your company. Send us a message, we will contact you to find the day and time that best suits your availability.