Our workforce optimization and workforce management integrations can increase your contact center’s efficiency through accurate forecasting and agent scheduling based on key call center performance indicators.
Workforce optimization is essential for achieving KPIs call center and maximizing your agents’ performance to ensure customer service quality and consistency.
Use WFM and WFO integrations with advanced algorithms to achieve maximum optimization in your Contact Center. Save time necessary to manually create tasks and working hours, according to your agents’ preferences.
Workflow Management analyzes call volumes and plans them automatically to ensure that all calls are handled by the appropriate agents who have the right skills to manage the work.
Agent shifts are carefully planned and customer call volumes can be accurately predicted thank to call center reporting metrics to maximise management.
Are you having difficulty balancing costs and improving the customer experience in your Contact Center? Find out how our solutions can help you and choose the one that best suits your company. Send us a message, we will contact you to find the day and time that best suits your availability.