Choose BeInContact. Extremely flexible, it meets the needs of companies of any size and sector, guaranteeing business continuity of 99.99% and respecting the required regulatory standards. Our solution consists of various pre-integrated services that can be activated individually, depending on your business needs and the progress of your business. BeInContact integrates perfectly and natively with the main market-leading CRMs: Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow, ect.
CCaaS acronym for contact center as a service refers to contact center software and technology that is hosted in the cloud rather than on-premise eliminating the need for internal servers, maintenance and software updates. By choosing powerful solutions combined with an omnichannel communication platform you can offer your customers exceptional experiences.
Automatically update your contact center by offering the most advanced software. This reduces upgrade costs and gives your contact center more time to do what it does best – provide continuous, personalized customer support. Implement high levels of scalability and customization. With our support team, migrating to the cloud is quick and easy, it will always be online and available no matter what.
Are you having difficulty balancing costs and improving the customer experience in your Contact Center? Start enjoying BeInContact now. Using a single web interface, agents will be able to manage interactions and have all customer information on a single page, creating a fluid experience, optimizing the daily management of processes and increasing the Customer Experience. By switching from one contact channel to another and taking advantage of the most innovative technologies and customer support features, you can keep track of the entire customer journey, always having the contact statistics of your customers with you. Stay up to date and in contact with them via telephony, WhatsApp, Microsoft Teams, E-mail, Chat, Video, Social Messaging and much more.
Find out how our solution can help you improve your Customer Experience by simplifying the management of your customers, taking advantage of the most innovative technologies and customer support features. Send us a message, we will contact you to find the day and time that best suits your availability.