Data Center & Disaster Recovery

A reliable and available service

DATA CENTER

All our Cloud Contact Center services for the European market are provided using the AWS (Amazon Web Service) platform in Frankfurt, the world’s leading infrastructure of IaaS (Infrastructure as a Services) and iPaaS (Integration Platform as a Services) to guarantee high availability and scalability to the Cloud Contact Center service.

We have 3 Amazon AWS Availability Zones where BeInContact – Omnichannel Cloud Contact Center production platforms have been deployed. For international markets, the Data Centers in Frankfurt, Sydney, and San Francisco are available, to provide services in 360 ° “Follow the Sun Support” mode all over the world, geolocating telephony management as close as possible to the location from which agents operate.

CLOUD DISASTER RECOVERY SOFTWARE

Il deployment of the solution was built to use 2 Data Centers distinct, located about 100 km, in a Frankfort region, that offer:

  • High available of electric energy, connectivity and reliability
  • Continuity of service with an SLA of 99.985%
  • Platform data storage
  • Virtual server that allows creating, implementation, and distribution of all the services of Contact Center requests on voice/data networks

With theAWS’s deployment, our customers can benefit from all the services for granted, reliability, security, and compatibility with European standards.

HIGH AVAILABILITY OF SERVICES

The Data Center where the BeInContact platform delivers the services is equipped with all the modern technologies, that allow the correct operation of all the server components to ensure the quality of the service in terms of sizing, networking, and connectivity with available 24/24 for 365 days to the year.

The Data Center is connected with the most important international internet communication to guarantee any kind of connection and it is connected to many National and international telephone carriers. The connectivity towards the public net is sized to support a high number of agents connected e in calls.  It is the customer’s responsibility to provide guaranteed bandwidth connectivity in the offices where the operators connect.

Features

Unlimited scalability
3 levels of data protection
ISO 27001 standard - HIPAA - PCI DSS
FULL Cloud
Business Continuity and high availability
Open Architecture
Support for PMLS, VPN Leased Line connections
Disaster Recovery Option
Connectivity 24/24 FOR 365 days a year

Request a quote!

Are you having difficulty balancing costs and improving the customer experience in your Contact Center? Find out how our solutions can help you and choose the one that best suits your company. Send us a message, we will contact you to find the day and time that best suits your availability.




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