CCaaS acronym for contact center as a service refers to contact center software and technology that is hosted in the cloud rather than on-premise eliminating the need for internal servers, maintenance and software updates. By choosing powerful solutions combined with an omnichannel communication platform you can offer your customers exceptional experiences.
Automatically update your contact center by offering the most advanced software. This reduces upgrade costs and gives your contact center more time to do what it does best, providing continuous and personalized customer support. Implement high levels of scalability and customization. With our support team, migrating to the cloud is quick and easy, and will always be online and available no matter what.
Extremely flexible, it meets the needs of companies of any size and sector, guaranteeing business continuity of 99.99% and respecting the required regulatory standards. It consists of various pre-integrated services that can be activated individually, depending on business needs and the progress of your business. BeInContact integrates perfectly and natively with the main market-leading CRMs (Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow, ect.) Providing an excellent user experience and simplifying the management of your customers, thanks to the possibility of having all the information in a single web user interface, and the innovative interaction control functions.
Find out how our solution can help you improve your Customer Experience by simplifying the management of your customers, taking advantage of the most innovative technologies and customer support features. Send us a message, we will contact you to find the day and time that best suits your availability.