Outbound Calls & Predictive Dialer

Reach customers across all channels

CAMPAIGN MANAGEMENT

A system of Campaign Management is a software component conceived and designed to manage different types of Campaigns: Marketing, Informative, or Teleselling. Usually, the instrument of Campaign Management, makes available to the dashboard real-time metrics that give to the team leaders an overview of the campaign’s performance, measuring the results and calculating ROI – the return on investment.

Usually, the system of Campaign Management is developed on top of existing software infrastructures. The integrated Campaign Management can provide all the typical functionality of campaign management on all the configurable channels (voice, email, SMS) together with the flexibility and ease of configuring flows, typical of Full Cloud software.

CAMPAIGN MANAGER WITH LIST MANAGER

Creating a record list into the Campaign Manager of BeInContact can send your telephone campaign, email, SMS, and much more, to all the contacts using a single platform and user interface. You can remember appointments, do market research, do lead detection, or todo sales activity.

The agent’s productivity results optimize: the telephone numbers don’t have to be manually compounded and there’s no risk of time-wasting with unanswered calls or in answering machine/fax. The CPA (Call Process Analysis) of BeInContact offers integrated functionality of qualitative management of the campaign, design of workflow, and call to action for guaranteed to your agents the maximum of the instruments to offer the best customer experience.

 PREDICTIVE DIALER

The predictive dialing system allows the call center to do outbound calls to telephone numbers efficiently and easily. Using the BeInContact ACD functionality, the system through editable algorithms does a forecast on conversation time and dialing the content of the contact into the list, to dial a call in advance from forwarding an operator.

The system, in this way, optimizes the agent’s time, maximizing the number of hourly contacts, by increasing productivity and sales opportunity.

BeInContact offers a dialing method set to choose from:

  • Preview Method: The records are proposed to the specific agent of the campaign, they can do a review of the customer’s details before proceeding with the call
  • Progressive Method: The system automatically calls the records into the list, waiting for the end of the call before proceeding to the next one
  • Predictive Method: The system automatically calls the records into the list based on the algorithms and statistical analysis of the calls handled, unreachable, and on the provisioning of when an operator is free to manage the calls before proceeding to the next calls
  • Automatic IVR: The system automatically calls the record into the list based on the algorithms and statistical analysis of the calls handled and connects these calls to IVR virtual channels to provide the service through self-service automation without the use of a human operator

OUTBOUND CAMPAIGN MANAGER BUTTON FOR YOUR CRM

Thanks to BeInContact’s CRM integration capabilities, the team leader will be able to profile lists of targets directly within the CRM, using the campaign’s functionality or to business. Through automatic connector or using API, these records’ list can be imported into BeInContact Campaign Manager for the outbound contact and Campaign Member content into the CRM database.

Based on the dialing method selected, BeInContact ACD automatically composes the telephone numbers to show to screen, through screen pop-up, facilitate the agents’ operativity during the call, with the support of script, base knowledge, and contact data saved into the CRM. Create your campaign into your CRM and add all records to contact automatically!

Features

Predictive Dialing
Automatic Dialing
CPA
CRM integration
Native API for Lists management
Real-time dashboard
Agent seat map
Quality management and vocal order
Campaign Manager integrated

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