The solutions 100% cloud guarantee secure, reduce margin of errors completely and efficiently in finding support’s information. The infrastructure, with the digital channels removes the barriers and reduces the border between the problem’s solution and your customers. You will no longer have to install software or hardware in your locations or ask specific technical support. Exploits the potential of CRM Call Center Software to design your services and get a winning strategy for Customer Service.
With the changing and growing demands of the market, more and more companies obtain a communication platform capable of responding more quickly and efficiently to the pre or post sales needs of their customers. For this reason, BeInContact offers the possibility, on a single and intuitive web interface, to manage customer contact on any channel, both voice and digital. By activating the service, you will be able to benefit from a complete platform, and activate “on demand” all the functions that, from time to time, are necessary to provide current and future services.
Give your sales, support or service team an easy way to access all customer information, such as phone numbers, interaction history and call records. Implementing our BeInContact solution within your Customer Service ensures easy access to critical information in service delivery, streamlines the workflow for seamless customer service, thus increasing customer satisfaction.
Extremely flexible, it meets the needs of companies of any size and sector, guaranteeing business continuity of 99.99% and respecting the required regulatory standards. It consists of various pre-integrated services that can be activated individually, depending on business needs and the progress of your business. BeInContact integrates perfectly with the main market-leading CRM (Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, Servicenow, ect.) Providing an excellent user experience and simplifying the management of your customers, thanks to the possibility of having all the information in a single web user interface, and to the innovative interaction control functions.
Are you having difficulty balancing costs and improving the customer experience in your Contact Center? Find out how our solutions can help you and choose the one that best suits your company. Send us a message, we will contact you to find the day and time that best suits your availability.