We work closely and directly with your team to meet your needs and to provide you with quick answers for the realization of your projects. Our technical consultants and Project Managers have many years of experience in collaboration with the top management of the best customer services in different market sectors. Thanks to the in-depth knowledge of management processes, we are able to support you in the functional design by suggesting the right tools to help you achieve your business goals. You will always have a dedicated technical and management pool available at every stage of your journey for long-term success.
Thanks to more than twenty years of experience on Omnichannel Customer Service projects, our consultants are able to support you in all decision-making steps of design, discovery, objectives and implementation of your projects. This approach involves coaching by BeCloud certified technical staff, on different levels, ranging from functional design of management processes to application consultancy in the choice of tools, as well as constant monitoring of all project milestones.
Rely on a qualified and competent team to achieve your goals.
Get the training you need. Remotely or with face-to-face sessions, our technical and training staff can guarantee end users and team leaders / system administrators all the necessary training to be able to use and make the most of all BeInContact features. You will always have at your disposal a technical reference pool to contact when you want to learn the different skills to stay constantly updated on news.
Are you having difficulty balancing costs and improving the customer experience in your Contact Center? Find out how our solutions can help you and choose the one that best suits your company. Send us a message, we will contact you to find the day and time that best suits your availability.