SOLUTION BY SECTOR

Industry & Energy

Software for IT technician for experienced customers

IDEAL FOR CONSUMERS EXPERIENCED IN TECHNOLOGY

Technical personnel working on industrial machines demand a high and specific level of customer support, expecting a customized experience from their suppliers.

With BeInContact, Software for IT technician, you ensure that your technicians receive maximum innovation, total security, reduced error margins, and comprehensive and efficient support information.

Thus managing the daily flow of requests, optimising the communication process renews and makes your company’s customer service more efficient.

CONTINUOUS INNOVATION

BeInContact is the answer to Customer Service needs for productivity, ease and flexibility, providing certainty of an innovative and reliable integrated service.

Technicians operate directly from BeInContact, software for IT technician, where the CTI Phone Bar is integrated. When the call is forwarded, the recognised account page is displayed, where the operator can find and add all the information necessary to handle the request.

The agent platform is also configured to forward calls directly to the mobile phone of the dedicated operator, in case the latter is in an on-call status.

Explore the features of Industries & Energy

DataCenter & Disaster Recovery

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Artificial Intelligence  & Chatbot

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CRM Integration

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Telephone Traffic & SMS

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Outbound Calls & Predictive Dialer

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Multi-lingual Agents (24/7)

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Analysis & Reports

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Assistance & Support

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Build strong relationships and win customer loyalty

ADD NEW FEATURES AS YOUR NEEDS

Extremely flexible, it meets the needs of companies of any size and sector, guaranteeing business continuity of 99.99% and respecting the required regulatory standards. Our BeInContact solution consists of various pre-integrated services that can be activated individually, depending on your business needs and the progress of your business. BeInContact integrates perfectly and natively with the main market-leading CRMs: Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow, ect

The best brands we work with

Prysmian Group

CONOSCERE L'AZIENDA   Prysmian Group è leader mondiale nel settore dei cavi e sistemi...
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E80 Group

The Group, established in Viano, Reggio Emilia, specializes in the development of manufacturing...
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OCME

Established in 1954, OCME is a leading packaging machinery company, Headquartered in Parma - Italy,...
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Lario Reti Holding

Lario Reti Holding S.p.A. has been the manager of the Integrated Water Service for all...
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Fives, Capventis, RedSun

Do you need more information?

Find out how our solution can help you improve your Customer Experience by simplifying the management of your customers, taking advantage of the most innovative technologies and customer support features. Send us a message, we will contact you to find the day and time that best suits your availability.

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