SOFTWARE FOR IT TECHNICIANS
Technical personnel working on industrial machines demand a high and specific level of customer support. It is expected, from suppliersm a customised and personalised experience. With BeInContact, 100% Cloud solution and software for IT technician management, you can ensure your technical team total security, error margins reduction, and comprehensive and efficient support information.
Managing daily flow of requests, optimising the communication process and granting efficient Support has never been easier.
CONTINUOUS INNOVATION
BeInContact asnwers all Customer Service needs. Enhancing productivity and flexibility allows for an integrated, trustworthy, and innovative service.
Technicians operate directly through BeInContact and its integrated CTI Phone Bar. After the call is forwarded the related customer account page is shown. This way, technicians can manage interactions with all information at hand. The platform is configured to directly forward calls to the operators mobile phones, shoud they be available and working remotely.
Explore the features of Industries & Energy
DataCenter & Disaster Recovery
Artificial Intelligence & Chatbot
CRM Integration
Telephone Traffic & SMS
Outbound Calls & Predictive Dialer
Multi-lingual Agents (24/7)
Analysis & Reports
Assistance & Support
Build strong relationships and win customer loyalty
ADD NEW FEATURES AS YOUR NEEDS
Extremely flexible, it meets the needs of companies of any size and sector, guaranteeing business continuity of 99.99% and respecting the required regulatory standards. Our BeInContact solution consists of various pre-integrated services that can be activated individually, depending on your business needs and the progress of your business. BeInContact integrates perfectly and natively with the main market-leading CRMs: Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow, ect
The best brands we work with
Do you need more information?
Find out how our solution can help you improve your Customer Experience by simplifying the management of your customers, taking advantage of the most innovative technologies and customer support features. Send us a message, we will contact you to find the day and time that best suits your availability.
UK Office: 4 Brackley Close, Bournemouth, Christchurch, Dorset BH23 6SE
IT Office: Via Montello 135, 20831 Seregno (MB) Italy
marketing@becloudsolutions.com
+44 20 4571 0701
VAT GB205768206
