Consumers who use higher-level service industrial customer solutions and expect businesses to provide an omnichannel experience. Improve customer experience and agent efficiency by using an easy-to-implement advanced cloud platform, combined with excellent support.
Using a single web interface, agents will be able to manage interactions and have all customer information on a single page, creating a fluid experience, optimizing the daily management of processes and increasing the Customer Experience. By switching from one contact channel to another and taking advantage of the most innovative technologies and customer support features, you can keep track of the entire customer journey, always having the contact statistics of your customers with you. Stay up to date and in contact with them via telephony, whatsapp, email, web chat, video chat, social messaging and much more.
DataCenter & Disaster Recovery
Artificial Intelligence & Chatbot
Telephone Traffic & SMS
Outbound Calls & Predictive Dialer
Multi-lingual Agents (24/7)
Analysis & Reports
Assistance & Support
Build strong relationships and win customer loyalty
Extremely flexible, it meets the needs of companies of any size and sector, guaranteeing business continuity of 99.99% and respecting the required regulatory standards. Our BeInContact solution consists of various pre-integrated services that can be activated individually, depending on your business needs and the progress of your business. BeInContact integrates perfectly and natively with the main market-leading CRMs: Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow, ect
Find out how our solution can help you improve your Customer Experience by simplifying the management of your customers, taking advantage of the most innovative technologies and customer support features. Send us a message, we will contact you to find the day and time that best suits your availability.