Technical personnel working on industrial machines demand a high and specific level of customer support, expecting a customized experience from their suppliers.
With BeInContact, Software for IT technician, you ensure that your technicians receive maximum innovation, total security, reduced error margins, and comprehensive and efficient support information.
Thus managing the daily flow of requests, optimising the communication process renews and makes your company’s customer service more efficient.
BeInContact is the answer to Customer Service needs for productivity, ease and flexibility, providing certainty of an innovative and reliable integrated service.
Technicians operate directly from BeInContact, software for IT technician, where the CTI Phone Bar is integrated. When the call is forwarded, the recognised account page is displayed, where the operator can find and add all the information necessary to handle the request.
The agent platform is also configured to forward calls directly to the mobile phone of the dedicated operator, in case the latter is in an on-call status.
DataCenter & Disaster Recovery
Artificial Intelligence & Chatbot
Telephone Traffic & SMS
Outbound Calls & Predictive Dialer
Multi-lingual Agents (24/7)
Analysis & Reports
Assistance & Support
Build strong relationships and win customer loyalty
Extremely flexible, it meets the needs of companies of any size and sector, guaranteeing business continuity of 99.99% and respecting the required regulatory standards. Our BeInContact solution consists of various pre-integrated services that can be activated individually, depending on your business needs and the progress of your business. BeInContact integrates perfectly and natively with the main market-leading CRMs: Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow, ect
Find out how our solution can help you improve your Customer Experience by simplifying the management of your customers, taking advantage of the most innovative technologies and customer support features. Send us a message, we will contact you to find the day and time that best suits your availability.