Industry & Energy

Software for IT technician for experienced customers



Technical personnel working on industrial machines demand a high and specific level of customer support. It is expected, from suppliersm a customised and personalised experience. With BeInContact, 100% Cloud solution and  software for IT technician management, you can ensure your technical team total security, error margins reduction, and comprehensive and efficient support information.


Managing daily flow of requests, optimising the communication process and granting efficient Support has never been easier.



BeInContact asnwers all Customer Service needs. Enhancing productivity and flexibility allows for an integrated, trustworthy, and innovative service.


Technicians operate directly through BeInContact and its integrated CTI Phone Bar. After the call is forwarded the related customer account page is shown. This way, technicians can manage interactions with all information at hand. The platform is configured to directly forward calls to the operators mobile phones, shoud they be available and working remotely.

Explore the features of Industries & Energy

DataCenter & Disaster Recovery

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Artificial Intelligence  & Chatbot

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CRM Integration

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Telephone Traffic & SMS

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Outbound Calls & Predictive Dialer

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Multi-lingual Agents (24/7)

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Analysis & Reports

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Assistance & Support

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Build strong relationships and win customer loyalty


Extremely flexible, it meets the needs of companies of any size and sector, guaranteeing business continuity of 99.99% and respecting the required regulatory standards. Our BeInContact solution consists of various pre-integrated services that can be activated individually, depending on your business needs and the progress of your business. BeInContact integrates perfectly and natively with the main market-leading CRMs: Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow, ect

The best brands we work with

Prysmian Group

CONOSCERE L'AZIENDA   Prysmian Group è leader mondiale nel settore dei cavi e sistemi...
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E80 Group

The Group, established in Viano, Reggio Emilia, specializes in the development of manufacturing...
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Established in 1954, OCME is a leading packaging machinery company, Headquartered in Parma - Italy,...
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Case Study: Lario Reti Holding

Lario Reti Holding S.p.A. has been the manager of the Integrated Water Service for all...
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Fives, Capventis, RedSun

Do you need more information?

Find out how our solution can help you improve your Customer Experience by simplifying the management of your customers, taking advantage of the most innovative technologies and customer support features. Send us a message, we will contact you to find the day and time that best suits your availability.


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