Discover how CTI integration with Salesforce can boost your business
DownloadWHY CHOOSE OUR SALESFORCE INTEGRATION FOR CALL CENTER
BeInContact’s Salesforce integration for call center is an advanced solution aimed at developing the most suitable strategy for your business needs, featuring a robust routing engine that unifies all contact channels.
The incorporation includes the BeInContact phone bar, where operators can manage all configured contact channels directly within the Salesforce interface, handling call interactions seamlessly while accessing comprehensive customer information. This setup optimizes and simplifies daily operations, enhancing overall efficiency.
As a proud Salesforce Partner, our solution is also available on AppExchange, the world’s largest marketplace for certified Salesforce applications.
KEY FEATURES OF THE BEINCONTACT INTEGRATION WITH SALESFORCE
By logging into the Salesforce call center software integrated with BeInContact, operators gain access to the full range of features offered by the BeInContact Agent Desktop: the unification embeds the CTI Phone Bar directly into the interface, enabling communications to be managed across all configured channels, while incoming interactions are displayed alongside customer information stored in the CRM, thereby enhancing contact management and information sharing.
You can also create customized campaigns by profiling records in Salesforce, which BeInContact imports to facilitate streamlined communication with your customers, maximizing contactability and simplifying management processes.
These features can be easily implemented using our native and certified connector, requiring no coding or development expertise.
REPORTING AND ANALYTICS WITH SALESFORCE INTEGRATION
BeInContact’s call center integration with Salesforce enables seamless data transmission of all interactions directly within the system, consolidating customer contact information and assistance requests into a single, comprehensive database.
At the end of every interaction across all configured contact channels, our platform automatically logs key metrics within the CRM — including interaction duration and type, channel, outcomes, queue and waiting times, IVR selections, and more — making them readily available to supervisors and team leaders through intuitive dashboards that turn historical quantitative data into actionable qualitative insights, driving informed decision-making and enhancing service performance.
Information Request
UK Office: 4 Brackley Close, Bournemouth, Christchurch, Dorset BH23 6SE
IT Office: Via Montello 135, 20831 Seregno (MB) Italy
marketing@becloudsolutions.com
+44 20 4571 0701
VAT GB205768206
