Instant messagistic Apps are real time chat present in everyday life. They are easy to access and use, through a common phone an an internet connection. Through them social users can instantly share contents, documents and images to friends and relatives.
In recent years they also allowed us to access to businesses in order to ask information or receive support. To this very reason organisations are upgrading their Internal Communication Software. Stay close and in touch with customers is now essential to improve one’s Customer Experience.
Receive support requests or information, but also feedbacks on different contact channels is now reality.
Using APIs from online messaging systems, Customer Service Chat Software enables companies to manage instant messaging integrated into CRM or directly on Agent Desktop, speeding up the way we communicate and improving the management and sharing of information.
Thanks to BeinContact, you’ll have the ability to create accounts on the best messagistic Apps, and you’ll be able to manage all digital channels, maximizing the agent experience and allowing cross channeling, always leaving the contact preference to your customers.
We support clients in every IT infrastructure improvement phase.
Project, implementation, configuration and development phases are but some of them. After testing, use case and roll-out, we grant users training as well. New opportunities are born thanks to infomation sharing. Our technologies allows their management and adaptation to business and market needs.
Inbound messagistic is forwarded to BeInContact’s Agent Desktop, employed in contact channel management or directly on BeInContact’s widgets inside CRM itself.
Operators, once received the inbound message, will answer directly through the Agent Desktop simplifying operativity.
Adding Social channels to your Customer Service allows you to obtain Customer Loyalty. They will surely bloom in long lasting customer relationships!