Instant messaging systems are online chats where content, images and documents are sent and exchanged between users, in real-time on internet. Many users already make use of one, two or more social messengers directly from their smartphone and use them regularly to talk to their friends and family but also to interact with business realities for need of support or information. This is why many companies are integrating these new methods of communication to be closer and receive feedback, support requests or information on any contact channel, so as to undertake actions related to the improvement of the customer experience.
Having the API APP of the most important online messaging systems available, BeinContact allows companies to manage instant messaging integrated on CRM or directly on Agent Desktop, speeding up the way we communicate and improving the management and sharing of information. Thanks to BeinContact, you’ll have the ability to create accounts on the best messaging platforms, and you’ll be able to manage all digital channels, maximizing the agent experience and allowing cross channeling, always leaving the contact preference to your customers.
We support our customers in the design, implementation, configuration and development phases within their IT infrastructures. All the testing, use case and roll-out phases are always followed by a training, support and technological adoption phase dedicated to users. Sharing information enables the exploration of new opportunities, technology allows them to be managed and modified quickly based on market needs.
POPULAR MESSAGING APPS WE SUPPORT:
Inbound messaging will be forwarded to the same Beincontact Desktop Agent used to manage other contact channels or directly to the Beincontact widget within the CRM. The operator, once received the Inbound message, can reply directly from the Beincontact desktop agent thus simplifying its operation. Adding social channels to your Customer Service services will allow you to get a higher loyalty rate, which will convert into a more lasting relationship.
Are you having difficulty balancing costs and improving the customer experience in your Contact Center? Find out how our solutions can help you and choose the one that best suits your company. Send us a message, we will contact you to find the day and time that best suits your availability.