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Customer Service Chat Software

Social Messengers – fast communication

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UNIFIED CUSTOMER COMMUNICATION PLATFORM

Instant messagistic Apps have become part of everyday life, since they are easy to access and use through a common phone and an internet connection, allowing social users to instantly share contents, documents and images to friends and relatives.

For organizations that want to stay competitive, adopting a customer messaging platform is no longer optional: it means meeting users where they already are and managing every interaction, from inbound support requests to product updates and feedback, across all active channels from a single interface.

CUSTOMER MESSAGING SOFTWARE INTEGRATED INTO BEINCONTACT

By connecting to the APIs of the most widely used messaging apps, BeInContact works as a customer messaging system that brings all digital conversations into one place, directly on the Agent Desktop or embedded within your CRM, speeding up the way we communicate and improving the management and sharing of information.

Thanks to our solution, you’ll have the ability to create accounts on the best messaging Apps, and you’ll be able to manage all digital channels, maximizing the agent efficiency and allowing cross channeling, always leaving the contact preference to your customers.

CUSTOMER MANAGEMENT STRATEGY

A customer communication solution delivers real value only when properly implemented and supported, that’s why we support clients in every IT infrastructure improvement phase, where project, implementation, configuration and development phases are some of them.

Our technology adapts to your business and market needs, turning information sharing into new opportunities and ensuring the solution grows with your organization, with native support for the most widely used messaging apps:

WhatsApp Business

Microsoft Teams

SMS

RCS

X – Twitter

Viber

Line

- Facebook Messenger

CUSTOMER SERVICE MESSAGING SOFTWARE FOR YOUR AGENT DESKTOP

Inbound messages are automatically routed to BeInContact’s Agent Desktop, where agents can manage every digital interaction from a single interface — or directly through BeInContact’s embedded widgets inside your CRM.

Operators, once received the inbound message, will answer directly through the Agent Desktop simplifying operativity. Integrating messaging channels into your customer service operation is one of the most effective ways to build lasting customer relationships and increase loyalty over time.