Outbound Call Center Software

Customers

OUTBOUND CALL CENTER SERVICES

A contact center is more productive when using automated technologies such as an outbound call center software, eliminating the routine activities of agents like leaving voice or written messages.

Choose the ideal one from our outbound call center solutions, to communicate without problems with your customers and guarantee compliance in force on communications.

PREDICTIVE DIALING

The predictive dialing system lets call centers place outbound calls quickly, with less manual effort and in a more efficient way. Working through BeInContact’s ACD functions, it uses adjustable algorithms to estimate how long each conversation and each dial will take across the contact list, then launches the next call ahead of time so it can be passed to an agent the moment one becomes free.

The system, in this way, optimises the time of the agents, maximises the number of contacts, increases productivity and sales opportunities.

OUTBOUND CAMPAIGN MANAGER INTEGRATE TO YOUR CRM

Using the API, you can import lists of records within BeInContact Campaign Manager for outbound contact, pulling in objects and Campaign Members contained in the CRM database.

Once a dialing method is selected, BeInContact ACD dials the numbers automatically, making the agents’ job easier during the call thanks to scripts, a knowledge base and contact data saved alongside each record. Just build your campaign in the CRM and add all the records you want to reach.

Do you need more information?

Find out how our solution can help you improve your Customer Experience by simplifying the management of your customers, taking advantage of the most innovative technologies and customer support features. Send us a message, we will contact you to find the day and time that best suits your availability.