The outbound call center is more productive when using automated technologies, so as to eliminate the routine activities of agents such as leaving voice or written messages.
Choose from many solutions the ideal one for your outbound call center services, communicating without problems with your customers and guaranteeing the compliance in force on communications.
The predictive dialing system allows call centers to make outgoing calls to phone numbers in an efficient and simplified way. allows the ACD functions of BeInContact, the system, by means of modifiable algorithms, makes a prediction on the conversation and dialing times of the contacts in the list, in order to content in advance the call to be forwarded to an operator. The system, in this way, optimizes the time of the agents, maximizes the number of contacts, increases productivity and sales opportunities.
Using the API, you can import lists of records within BeInContact Campaign Manager for the outbound contact, in the form of objects and Campaign Members contained in the CRM database. A second dialing method selected, BeInContact ACD will automatically dial telephone numbers, thus simplifying the agents’ operation during the call, with the support of scripts, knowledge base and contact data saved directly in the CRM. Create your campaign within your CRM and add all the records to be contacted automatically!
Find out how our solution can help you improve your Customer Experience by simplifying the management of your customers, taking advantage of the most innovative technologies and customer support features. Send us a message, we will contact you to find the day and time that best suits your availability.