Leverege Microsoft Teams Contact Center communication software. Allow your operators to easily connect with no interruption.
Take advantage of the latest features to ease communication between Contact Center operators and Back Office. Always grant correct and precise answers to your customers.
Reach out to Back Office agents to quickly wrap Contact Center requests up. Use one single messagistic interface with all information you need.
BeInContact integrates Microsoft Teams to all its user account. It’ll automatically sync all messages from/to Agent Desktop, improving user experience. From Chat Center you’ll have all chats on one screen solution, directly on Agent Desktop.
Microsoft Teams integration allows agents to rapidly chat with administrators and managers. Communication becomes quick and rapid.
Having users and chat inside the platform, you’ll be able to reach out to your team and schedule meetings. All can be done with one solution.