Leverage the flexibility of our BeInContact solutions to integrate Microsoft Teams, allowing your employees to connect with each other easily and seamlessly. Use the best features to simplify communication between Contact Center operators and the Back Office, always offering reliable answers to your customers.
Ask for assistance to Back Office users to quickly solve customers requests received by the Contact Center, finding all the information needed in a single messaging interface. BeInContact integrates the Microsoft Teams account of each user, synchronizing messages coming from and to the Agent Desktop, improving agent experience: from the Chat Center section, you’ll be able thus have a unified view of your active Teams Chat, which can be consulted directly from the Agent Desktop.
Integration with Microsoft Teams allows your agents to chat quickly with Administrators and Managers, enabling fast and smooth communication. With the presence of users and group chats within the platform, you can make announcements to your team, organize meetings, all in one place. Create group chats or collaborate with people from other teams to help you solve problems, identifying the best specialist according to your customers’ needs!
Are you having difficulty balancing costs and improving the customer experience in your Contact Center? Find out how our solutions can help you and choose the one that best suits your company. Send us a message, we will contact you to find the day and time that best suits your availability.