The volume of the phone traffic inbound and outbound can reach significant levels in companies. It is therefore essential that this volume can be measurable and monitored over time, both for those companies where telephone interaction is their core activity (call center, service center, customer care) and for any other company. To know the traffic trend you can access the service with your credentials from any device with internet connection.
Request a digital number to send promotional and informative SMS messages to your customers.You will be able, through Agent Desktop, to write, program and send at the most appropriate times SMS to a list of customers in manual mode, or automatic means targeted campaigns, such as for telemarketing or sending notification.
Are you having difficulty balancing costs and improving the customer experience in your Contact Center? Find out how our solutions can help you and choose the one that best suits your company. Send us a message, we will contact you to find the day and time that best suits your availability.