Use the advanced BeInContact solution integrated with Vtiger to develop the most suitable communication strategy for your company. The BeInContact solution offers, together with Vtiger, a powerful routing tool with all unified contact channels. In this way, Customer Service operators are able, using only the BeInContact page, to manage in a single user interface all the configured contact channels; Vtiger Integrations allows operators to have on screen all customers information, optimizing and simplifying the daily operations.
Access BeInContact and take advantage of all the features of Agent Desktop along with the information contained in Vtiger. Thanks to the APIs, it integrates Vtiger whitin CTI Phone Bar to manage communications on all the contact channels, also allowing the operator to manage incoming interactions accompanied by all the information surveyed, optimising contact management and information sharing. Easily implement all these features thanks to the native connector, without the need for writing code or development skills.
Thanks to the native capabilities of BeInContact, it is possible to transmit all the data relating to the interactions managed directly within Salesforce, in order to have all the information regarding customer contacts and related assistance requests available in a single database. Therefore, at the end of each interaction, and on each configured contact channel, BeInContact is able to pass the parameters of the interaction directly within CRM objects, such as, for example, duration of the interaction, type, channel, results, queue and waiting times, IVR choices and much more. It will be possible for supervisors and team leaders to find service metrics directly from the dashboards, giving qualitative value to a series of historically quantitative data.
Are you having difficulty balancing costs and improving the customer experience in your Contact Center? Find out how our solutions can help you and choose the one that best suits your company. Send us a message, we will contact you to find the day and time that best suits your availability.