In order to provide excellent online customer service, it is necessary to take advantage of digital customer care solutions that integrate with the company’s existing applications and provide the agent with all customer information to ensure a personalised customer experience.
Implementing an omnichannel strategy for a call centre helps optimise the management of customer interactions and improve CX. Thanks to a customer service support software, the agent will have all the customer information at hand to quickly resolve queries and provide personalised assistance.
We have created a 100% Cloud Customer Engagement solution to interact simultaneously with all your customers on the different configurable contact channels.
Using a single web interface, agents will be able to manage interactions and have all customer information on a single page, creating a fluid experience, optimizing the daily management of processes and increasing the Customer Experience.
Make a multi-channel contact platform available to your customers, and stay updated and in contact with them via telephony, WhatsApp, Microsoft Teams, E-mail, Chat, Video, Social Messaging and much more.
Do you want to adopt new technologies and support new channels while reducing costs? A close collaboration between artificial intelligence and humans is necessary to keep pace with customer situations and to optimize business performance, providing momentum towards the future.
BeCloud integrate innovative A.I. Call Center and operator escalation rules, bringing natural and conversational language to become an essential component for a successful experience.
Find out how our solution can help you improve your Customer Experience by simplifying the management of your customers, taking advantage of the most innovative technologies and customer support features. Send us a message, we will contact you to find the day and time that best suits your availability.