To provide excellent online customer service you need to communicate effectively, post-purchase communications take place mainly via email or SMS and together with digital customer service agents, they work to guarantee the customer the best possible post-purchase experience. Customer expectations continue to rise and customer service call centers must find a strategic way to increase customer loyalty. Offer an omnichannel platform to your agents to manage all interactions.
We have created a 100% Cloud Customer Engagement solution to interact simultaneously with all your customers on the different configurable contact channels. Using a single web interface, agents will be able to manage interactions and have all customer information on a single page, creating a fluid experience, optimizing the daily management of processes and increasing the Customer Experience. Make a multi-channel contact platform available to your customers, and stay updated and in contact with them via telephony, WhatsApp, Microsoft Teams, E-mail, Chat, Video, Social Messaging and much more.
Do you want to adopt new technologies and support new channels while reducing costs? A close collaboration between artificial intelligence and humans is necessary to keep pace with sensitive customer situations and to optimize business performance, providing momentum towards the future. We integrate innovative A.I. Call Center and operator escalation rules, bringing natural and conversational language to become an essential component for a successful experience. Interacting with an intelligent system becomes more and more similar to interacting with a human operator.
Find out how our solution can help you improve your Customer Experience by simplifying the management of your customers, taking advantage of the most innovative technologies and customer support features. Send us a message, we will contact you to find the day and time that best suits your availability.