Choose BeTracker, a system of Contact Management software to manage the customer’s relationship and to optimize your business process. The system has forms for managing the accounts and forms of Trouble ticketing for the customers’ assistants. At every moment will be possible access to customers base data checking the status of the managed support tickets, calculated SLA and KPI oh the customer service.
BeTracker is able to centralize the information of your customer case, providing in a simple and rapid way the after-sales services and creating up and cross selling opportunities. With BeTracker manage your workforce optimize the process to account management: Put your clients first!
BeTracker includes several functionality as customer management divided for contact and company and also the calendar management into the work groups for the planning daily activities. The operator connected to the Agent Desktop, is able to interact in only the interface and will have available, the caller information thanks to registry save in BeTracker, facilitate the operativity and the daily productivity. All the information content into the interaction, as voice recording or send message, will be automatically saved in a specific registry section, guaranteeing the continuity of information of Digital Customer Care.
Into the BeInContact can find the section integrated of Case Management to manage the customer service process through to open support tickets. For the company it is necessary to track the problems and the customers request and this integrated system manages, register and organize the problematic and motivation of contact according to your need. The Trouble ticketing is connected to the intern Database containing the information of your customers, products and purchase service and historic the relationship. You can open a case, leave it pending or escalate to the team with specific skills or close it to the moment of resolution.
Are you having difficulty balancing costs and improving the customer experience in your Contact Center? Find out how our solutions can help you and choose the one that best suits your company. Send us a message, we will contact you to find the day and time that best suits your availability.