With BeInContact, you can benefit from an advanced contact center management software that provides everything you need to optimize processes, share data and base your strategies, allowing you to make faster and more conscious decisions.
BeInContact solution offers a powerful routing engine with all unified contact channels, enabling Customer Service operators to manage all the configured contact channels in a single user interface, optimizing and simplifying daily operations.
Implementing CTI Phone Bar managing effective communication in the call center on all contact channels, also allowing the operator to manage incoming interactions accompanied by all the information surveyed within the CRM, improving contact management and information sharing.
Easily implement all these features thanks to the native and certified connector, no need to write code or development skills.
Thanks to the native capabilities of BeInContact, it is possible to transmit all the data related to the interactions managed directly within the CRM, so that all information about customer contacts and related support requests is available in a single database.
Therefore at the end of each interaction, and on each configured contact channel, BeInContact is able to pass the interaction parameters directly within CRM objects, such as, for example, interaction duration, type, channel, outcomes, queue and waiting times, IVR choices and much more.
It will be possible for Supervisors and team leaders to find service metrics directly from the dashboards, giving qualitative value to a series of historically quantitative data.