With Beincontact, you can benefit from an advanced software platform that provides you with everything you need to optimize processes, share data and base your strategies, allowing you to make faster and more conscious decisions. The Beincontact solution offers a powerful routing engine with all unified contact channels. In this way, Customer Service operators are able to manage all the configured contact channels in a single user interface, optimizing and simplifying daily operations.
Take advantage of all the features of the BeInContact Desktop Agent. It implements the CTI Phone Bar managing communications on all contact channels, also allowing the operator to manage incoming interactions accompanied by all the information surveyed within the CRM. optimising contact management and information sharing. Easily implement all these features thanks to the native and certified connector, no need to write code or development skills.
Thanks to the native capabilities of Beincontact, it is possible to transmit all the data related to the interactions managed directly within the CRM, so that all information about customer contacts and related support requests is available in a single database. Therefore at the end of each interaction, and on each configured contact channel, Beincontact is able to pass the interaction parameters directly within CRM objects, such as, for example, interaction duration, type, channel, outcomes, queue and waiting times, IVR choices and much more. It will be possible for Supervisors and team leaders to find service metrics directly from the dashboards, giving qualitative value to a series of historically quantitative data.
Are you having difficulty balancing costs and improving the customer experience in your Contact Center? Find out how our solutions can help you and choose the one that best suits your company. Send us a message, we will contact you to find the day and time that best suits your availability.