Omnichannel Cloud Contact Center

A single application to optimize customer experience

PUTTING PEOPLE IN FIRST PLACE

Thanks to an omnichannel contact center, you will be able to interact with your customers simultaneously across different channels through a single web interface, providing a complete and immediate support experience. Report every interaction across all channels (voice, email, web chat, video chat, social networks and WhatsApp) to keep track of operations and provide help to your customer that suits their needs.

OUR OMNICHANNEL APPROACH

Make the best out of your Cloud Call Center workforce using an omnichannel approach, enriching and improving user experience with new functionalities and capabilities. The entire infrastructure, which is 100% cloud, together with the use of digital channels, helps eliminate use and adoption barriers, while reducing the distance between your customer and the solution to their problem. Integrated reporting functionalities will make your call center cloud service strategy a winning one.

BENEFIT FROM A SINGLE, COMPLETE PLATFORM

With the growth and changes of market requests, an increasing number of companies have the need for a communication platform capable of answering to their pre and post sales needs, in the most quick and efficient way. BeInContact, in a single and easy to use web interface, enables the handling of interaction on every channel, voice or digital. With the activation of this service, you will have at your disposal a complete platform and you will be able to activate “on demand” any functionality that you need to accommodate your business needs.

OMNICHANNEL AGENT DESKTOP

BeInContact is an Omnichannel Multi-Tenant platform. Multiple contact channels can be configured and interactions, across every channel, is handled through the use of a single AgentDesktop interface, to maximize agents operativity and experience. Through the use of BeInContact AgentDesktop, operators will be able to handle interactions originating from different services,.The telephone bar will allow agents to handle calls and simultaneously integrate any other channels and data using the latest and most innovative technologies.

Features

Omnichannel ACD
Multichannel recording
iFrame integration
Multilingual support
Call and Videocall through WebRTC technology
Mobile App
SDK per widget integration
Routing based on Team, Group, Skills, Skills Levels or individual association.

CRM INTEGRATIONS & APPS

Learn more about BEINCONTACT call center software

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