The SIP Trunk allows you to make unlimited calls simultaneously and connect national and international phone numbers. For telephone management, the BeInContact solution supports SIP (RFC Standard 3261) so you can interface via SIP Trunk to carrier configuration, VoIP gateway, session border controller, IP controllers and other SIP devices that support the same standard protocol.
All components of our platform that manage voice communications (SIP/RTP servers) are fully redundant and communicate via Sip Trunk configurations. In the event that a server fails to communicate via a load balancing system, calls are handled by other available servers. All SIP servers are implemented on AWS – Amazon Web Service Data Center in Frankfurt, San Francisco and Sydney.
Do you want to use your own telephone system such as Switchboard, VoIP Gateway, Session Border Controller or other VoIP devices? We can offer the possibility to create a direct SIP Trunk with the customer’s infrastructure.
With this integration, incoming calls on the customer switchboard can be forwarded via IP (without any cost on telephone traffic) to our solution to be managed by our IVR and ACD systems. Even in the case of outbound, calls can end on the PSTN network using customer lines.
Another benefit of the integration is to be able to transfer or forward calls to internal telephone certificates to the switchboard or communicate with Contact Center operators who use the embedded softphone of BeInContact.
In this way you can have two groups, that of Front End, typically used by the operators of Contact Center that use the BeInContact Agent Desktop station and that of Back Office that maybe use a traditional internal phone.
Are you having difficulty balancing costs and improving the customer experience in your Contact Center? Find out how our solutions can help you and choose the one that best suits your company. Send us a message, we will contact you to find the day and time that best suits your availability.