With Service Cloud Voice integrated with Salesforce, you can offer fast and efficient customer service, using all the information collected on multiple channels (calls, emails, live agents, ..) in a single interface. Customize dashboards to view updated data in real-time and customer service will be an integral part of your business, offering continuity to your work processes. Reduce implementation time by taking advantage of the advice and experience of our certified team.
Thanks to the partnership with Salesforce and our experience in CX and Customer Care on amazon AWS products and services, we can help companies in any sector and geographic location to shape the Service Cloud Voice project and improve the dialogue with your customers, optimizing Customer Service. Our team of experts will help you in the design of functional flows and processes, supporting you step by step to evaluate and outline the Salesforce Service Cloud Voice implementation project.
Successfully carrying out a complex transformation requires a clear vision, an integrated approach and a focus on the goal. Our IT and technology professionals are industry leaders in CX and Customer Care services and will provide you with a complete picture, from strategy development to technology implementation that will enable your employees to achieve new levels of performance, and your customers to live a more complete contact experience.