Through the integration between our 100% Cloud Customer Engagement Omni Channel platform, BeInContact, and the most popular messaging app in the world, WhatsApp Business, you can make available to your customers a platform familiar to them to stay in touch with your company.
WhatsApp Business integration will allow you to maintain better communications with your customers, wherever they are, by quickly and reliably answering their questions, and assisting them with their purchases.
Becloud Solutions is Service Provider of WhatsApp for Business. With the WhatsApp Business API available, we can provide business accounts and allow organizations to manage WhatsApp messaging integrated on CRM or directly on Agent Desktop.
Thanks to BeInContact, you will have the possibility to create WhatsApp for Business accounts linked to mobile or fixed numbering and you will be able to manage WhatsApp together with all other digital channels, allowing you to maximize the agent experience and allowing you to move the discussion from one channel to another, always leaving the contact preference to your customers.
Inbound messaging will be forwarded to the same BeInContact Desktop Agent used to manage other contact channels or directly to the BeInContact widget within the CRM with WhatsApp.
The operator, once received the Inbound message, can reply directly from the BeInContact Desktop Agent thus simplifying its operation.
Adding the WhatsApp channel to your Customer Service services will allow you to get a higher loyalty rate, which will convert into a more lasting relationship.
Are you having difficulty balancing costs and improving the customer experience in your Contact Center? Find out how our solutions can help you and choose the one that best suits your company. Send us a message, we will contact you to find the day and time that best suits your availability.