WhatsApp for Business

Shape the way you communicate with your customers

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REACH YOUR CUSTOMERS THROUGH THEI FAVOURITE CONTACT CHANNEL

BeInContact, 100% Cloud platform, now integrates with the most popular messagistic app in the world: WhatsApp for Business. You’ll finally be able to reach and keep in touch with customers on a familiar platform.

WhatsApp for your Customer Service allows you to have better customer communications. No matter where they are, you’ll give a fast, and trustworthy answer to any question they have. You’ll also be able to assist and support them.

WHATSAPP INTEGRATION

BeCloud is a WhatsApp for Business Service Provider. Thanks to WhatsApp Business API, we can lend business accounts. Our system allows businesses to manage their messagistic directly integrated in CRM through Agent Desktop.

Thanks to BeInContact you’ll be able to create accounts linked to mobile or fixed numbers. You’ll also manage WhatsApp inside the Call Center, alongside all other digital channels. The process allows agents experience improvement and back and forth between different contact channels. Clients preference will always be taken in consideration.

CUSTOMER SUPPORT

Inbound messagistic will be managed on the same BeInContact Agent Desktop. Alongside all other channels. Alternatively BeInContact CRM and WhatsApp integrated widget can be used as well.

Operators, once received the inbound message, will directly answer from Agent Desktop, simplifying their own operativity.

Adding WhatsApp to your Customer Service services allows you to better your loyalty rate for a better customer relationship.