WhatsApp Business for your Customer Service

Revolutionise your customer communication

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TAKE ADVANTAGE OF YOUR CUSTOMERS FAVOURITE CHANNEL

WhatsApp Business for your Customer Service allows you to engage in better communication with your customers, wherever they are. Quickly answer their questions and assist them through every step of their Journey.

BeCloud Solutions is WhatsApp for Business Service Provider. WhatsApp Business integration with CRMs offer businesses many advantages, paving the way to an even more efficient customer relationship management.

Operators will rapidly gain access to customers information during interactions, allowing swift and rapid responses.

INBOUND MESSAGING: SIMPLIFYING OPERATIVITY

WhatsApp Business, applied in Call Centre Inbound messaging, significantly improves agents efficiency and operativity.

WhatsApp Business in-between Call Centre operators and customers instant real-time communication, reducing waiting times and greatly improving overall Customer Experience.

Operators now have access to multiple conversations management at the same time, improving efficiency and allowing for more customer requests taking care of.

A FAQ Automatic Response system, capable of handing out basic information as well, can be implemented. Operators are lifted of repetitive tasks and can now focus on complex, specific customer requests.

THE POWER OF CONVERSATIONAL MARKETING

WhatsApp Business allows agencies to run three different Outbound Campaign types.

Utility: Assisting Customers in requests and transactions, updating on ongoing ones as well. Sending notifications, making post-selling activities or balance check is possible as well.

Authentication: authenticate customer accounts through a multiple phase login and one-time codes/passwords as well. Verification and Account Recovery can be done through Authentication messages as well.

Marketing: Promotional, informative updates and customer call to action invite. All the Business interactions and messaging outside Utility and Authentication are Marketing conversations.