Data Integration Platform Cloud – iPaaS

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DATA INTEGRATION PLATFORM CLOUD

Be360° is a Data Integration Platform Cloud – iPaaS that allows you to integrate different applications (Cloud, On-premise, Legacy) without the need to add architectural complexities such as software, appliances or to write custom codes: Be360 ° decouples the integrations between applications avoiding writing “point-to-point” codes, allowing to speed up implementation times by reducing complexity and development costs, also protecting the investments made.

INTEGRATION PLATFORM CLOUD

With Be360 ° you do not need to rebuild integrations every time you change a software release, or you choose to add components to the application infrastructure. Be360° integration Platform Cloud, is implemented directly in AWS Amazon Web Services, and natively built and integrated with BeInContact Customer Enagagement platform, thus ensuring continuity of provisioning in an all-in-one solution.

SIMPLIFY SHARING OF BUSINESS INFORMATION

Be360°, the latest generation integration platform (iPaaS), using modern, easy and fast features and programming languages, allows integration cloud between all applications on the market, Cloud or on-premise. The use of standard network languages and protocols allows direct connection of public cloud services with traditional private and on-premise cloud applications, increasing the efficiency of business services.

CRM INTEGRATIONS & APP

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SHARE INFORMATION IN REAL TIME

Unlike most Software as a Service providers that send files between applications asynchronously, Be360° allows the sharing of information in real time and reporting between cloud solutions, hybrid and on-premise systems: for this, it is possible integrate any SaaS application with public or private applications.

Thanks to Be360° it is possible to integrate not only SaaS / on-premise applications, but also existing telephone management systems, such as Cloud PBX, physical or virtual switchboards, and TELCO telephone infrastructures / channels.

BeInContact & Be360°: THE PERFECT INTEGRATION

BeInContact is natively integrated with Be360 ° in order to offer an unprecedented user experience and information sharing.

The libraries within the BeInContact “Scenario Builder Designer” allow the design and execution of functions related to the real-time or asynchronous exchange of data between the Contact Center platform and the third-party applications to which BeInContact is integrated , during the interaction phase. BeInContact Customer Engagement Platform, through the Builder scenario, is thus integrated with the main market CRMs.

This integration method not only allows easy and quick identification of the caller before the interaction is routed, but it can also allow you to retrieve the operator information to which the interaction is forwarded.

Explore the features of Be360°

Cloud Integration Platform – iPaaS

Integration Platform as a Service

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WFO – WFM

Analyses interactions and plan accurately

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Social Messengers

Speed up the way to communicate

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WhatApp Business

Shape the way you communicate with your customers

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Microsoft Teams

Call, send messages and verify the presence of users

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Apps Custom – API

API for any type of integration

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Related Products or AddOn's Be360°

Toll Free Service & Global Phone Numbers
A global telephony and connectivity service already integrates with BeInContact that allows us to offer national and international telephone numbers, including telephone traffic at competitive rates, specific connectivity services with the best Data Centers…

Global Multiskills Agents (24/7)
BPO service that allows you to outsource a part or the entire activity of your Contact Center focused on inbound services, surveys or telemarketing drawing on more than 1500 outbound call center agent and multi-skills in Italy or abroad

Customer Care AI & Bot
A suite of multi-language artificial intelligence services able to learn concepts and automatically improve their performance through the progressive expansion of its database.

Software Call Center

100% Cloud Call Center software to simultaneously interact with all your customers on different configurable contact channels using a single enterprise-class platform equipped with desktop agent, softphone and with a high-tech telephone bar integrated with your CRM…

Customer Support & Assistance
We provide our support services through a highly certified mother-tongue technical team in Italy. Depending on the type of intervention required, the support will be available remotely, on-site or in presence up to a 24/7 coverage.

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Are you having difficulty balancing costs and improving the customer experience in your Contact Center? Find out how our solutions can help you and choose the one that best suits your company. Send us a message, we will contact you to find the day and time that best suits your availability.