Healthcare & Pharma

Provide the customer with a quick service to get the assistance they need



The healthcare department works for patient caring, personnel efficiency and sensitive data.


The healthcare department is getting more and more digital and full of innovtaions, both online and offline ones. To grant the best possible patient assistance, the right balance between tradition and innovation is imperative.


Thanks to BeInContact, healthcare personell can provide regular and quick patient assistance. The 100% Cloud Communication platform allows to manage all communication channels ogether. Doctors and medics can glimpse through all patients data through one single web interface. All communication channels (Voice, Mail and SMS) daily operations are optimised.



BeCloud also provides online assistance function. This represents a culmination of the care process. Through the emotions and narratives of family members, the therapist can effectively analyze any issues pertaining to symptoms and treatment with the patient.


As a complement to the service offered, BeCloud also provides an automatic SMS service to remind patients of their doctor’s appointments or appointments with their dedicated therapist.



Protect sensitive information about your patients’ health with fully HIPAA compliant software.

The Health Insurance Portability and Accountability Act is a federal law passed in the United States in 1996 that defines requirements for the appropriate use and safeguarding of identifiable and electronically transmitted health data (known as “sensitive health data“).

Explore the features of Healthcare & Pharma

Artificial intelligence

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CRM integration

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Call Recording & High Quality

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Omnichannel Cloud Call Center

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Microsoft Teams

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Assistance & support

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We guarantee personalised experience for continuous patient engagement


Extremely flexible, it meets the needs of companies of any size and sector, guaranteeing business continuity of 99.99% and respecting the required regulatory standards. Our BeInContact solution consists of various pre-integrated services that can be activated individually, depending on your business needs and the progress of your business. BeInContact integrates perfectly and natively with the main market-leading CRMs: Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow, ect

The best brands we work with


Do you need more information?

Find out how our solution can help you improve your Customer Experience by simplifying the management of your customers, taking advantage of the most innovative technologies and customer support features. Send us a message, we will contact you to find the day and time that best suits your availability.


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