SOLUTIONS BY SECTOR

Healthcare & Pharma

Provide the customer with a quick service to get the assistance they need

ASSIST YOUR PATIENTS QUICKLY

The healthcare industry revolves around patient care, staff efficiency and data security. The Cloud Contact Center solutions our answers on artificial intelligence that the customer quickly receives a personalized service to get the assistance they need. Listen to your patients on any channel connected to BeInConnect.

CONTINUOUS INNOVATION

Using a single web interface, agents will be able to manage interactions and have all customer information on a single page, creating a fluid experience, optimizing the daily management of processes and increasing the Customer Experience. By switching from one contact channel to another and taking advantage of the most innovative technologies and customer support features, you can keep track of the entire customer journey, always having the contact statistics of your customers with you. Stay up to date and in contact with them via telephony, WhatsApp, Microsoft Teams, E-mail, Chat, Video, Social Messaging and much more.

CCPA | HIPAA CERTIFICATION

Protect sensitive information about your patients’ health with fully HIPAA compliant software.
The Health Insurance Portability and Accountability Act is a federal law passed in the United States in 1996 that defines requirements for the appropriate use and safeguarding of identifiable and electronically transmitted health data (known as “protected health data”).

Explore the features of Healthcare & Pharma

Artificial intelligence

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CRM integration

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Call Recording & High Quality

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Omnichannel Cloud Call Center

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Microsoft Teams

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Assistance & support

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We guarantee personalised experience for continuous patient engagement

ADD NEW FEATURES AS YOUR NEEDS

Extremely flexible, it meets the needs of companies of any size and sector, guaranteeing business continuity of 99.99% and respecting the required regulatory standards. Our BeInContact solution consists of various pre-integrated services that can be activated individually, depending on your business needs and the progress of your business. BeInContact integrates perfectly and natively with the main market-leading CRMs: Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow, ect

The best brands connect with us

Metasalute

Do you need more information?

Find out how our solution can help you improve your Customer Experience by simplifying the management of your customers, taking advantage of the most innovative technologies and customer support features. Send us a message, we will contact you to find the day and time that best suits your availability.




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