Amazon Connect is an easy-to-use and easy-to-configure Contact Center Cloud service to grow customer satisfaction, agent productivity, and accelerate innovation. Thanks to a single and intuitive user interface you can manage all interactions with your customers, making your agents more enterprising and productive. Need help implementing Amazon Connect in your business? We give you all the resources to help you deliver a better customer experience right out of the box.
Thanks to our many years of AWS certified experience we are experts in implementing and connecting Amazon Connect with all your legacy business systems, such as workforce management and organization (WFM / WFO), mapping and localization services, sales and support. (CRM) and many other custom integrations. Our team of experts will help you in the design of functional flows and processes, supporting you step by step to evaluate and outline a migration plan to the Cloud with Amazon Connect.
Our IT and technology professionals are industry leaders in guiding organizations through the end-to-end experience of enterprise technology transformation regarding CX and Customer Care services. Ensure maximum ROI on new technologies by investing in cutting-edge strategies, design, implementation and optimization of systems and software solutions that allow your employees to reach new levels of performance, and your customers to have a more complete contact experience.