Get quick answers and appropriate suggestions thanks to assistants based on Artificial Intelligence and Chatbot. Update your company’s technology to change the way you communicate with your customers and deliver the right channel at the right time. Chatbots are the ideal tool for automating conversations. The Bot responds to your customers to automatically solve their doubts, it works thanks to a combination of flows, you just need to create modules and connect them together.
Amazon Lex integrated with BeInContact, allows us to build voice-based conversation bots, capable of handling customer questions by phone or text. Amazon Lex is perfectly integrated with BeInContact through the use of APIs: you will have an easy-to-use console to guide you through the process of creating chatbots or communication interfaces in a few minutes. With BeInContact, Amazon Lex works with all communication channels and with all web applications such as Social Messengers.
It uses artificial intelligence to assist agents during customer interactions and improve the overall experience. Artificial intelligence can provide suggestions to agents by helping them during messaging conversations. Sentiment detection can also help supervisors identify and train agents. Give your customers the opportunity to continue the conversation with a human without loss of context, even in the case of integration with third parties. The interactions that begin with the online chatbot, can end, with a view to escalation, to “physical” operators who can manage the support request, depending on the routing rules set.
Are you having difficulty balancing costs and improving the customer experience in your Contact Center? Find out how our solutions can help you and choose the one that best suits your company. Send us a message, we will contact you to find the day and time that best suits your availability.