Microsoft Teams integration


Find out more about all the benefits between BeInContact e Microsoft Teams

  • Respond to events in real time

    Easily configure dozens of predefined and customizable alerts based on virtually any Contact Center event, such as when a voice message is left or when queue waiting time exceeds a defined limit.

  • Simplifies internal communications

    Get in touch with agents right away with real-time notifications directly in Microsoft Teams. Agents can stay focused on their tasks without losing sight of what is happening in the Contact Center.

  • Keep everyone in the loop

    Notify an agent or team of relevant events to ensure that customer questions are answered by the right agents at the right time.

Be360°, part of the Becloud Solutions offering, is the next-generation integration platform (iPaaS) that enables the integration of different cloud applications (in addition to integrations with on-premises and legacy applications).

Thanks to this iPaaS, Becloud is able to integrate Microsoft Teams directly in BeInContact (100% Cloud solution of Contact Center Omni channel).

  • Real-time Alerts: Easily set up and use the default and customizable alerts of your Contact Center.
  • Instant Notifications: Quickly inform agents of changes to your Contact Center conditions directly in Microsoft Teams.
  • Simple configuration: start using BeInContact with Microsoft Teams in minutes and with a few simple clicks.


Other news

CX2020 – Milan

Prysmian Group Success Story + Speech 17  October 2019 – Palazzo delle Stelline, Milan On 17...

Read the news

BeNext – Artificial Intelligence & Bot

We are proud to announce our latest solution, an AI integrated platform BeNext: it is built on...

Read the news

Salesforce Customer Service Summit 2019 – Milan

Customer Service Summit – Service Cloud 3 July 2019 – Torre Allianz – Pizza Tre Torri 3,...

Read the news

Subscribe to the Newsletter