Microsoft Teams integration
| October 3, 2021Find out more about all the benefits between BeInContact e Microsoft Teams
- Respond to events in real time
Easily configure dozens of predefined and customizable alerts based on virtually any Contact Center event, such as when a voice message is left or when queue waiting time exceeds a defined limit.
- Simplifies internal communications
Get in touch with agents right away with real-time notifications directly in Microsoft Teams. Agents can stay focused on their tasks without losing sight of what is happening in the Contact Center.
- Keep everyone in the loop
Notify an agent or team of relevant events to ensure that customer questions are answered by the right agents at the right time.
Be360°, part of the Becloud Solutions offering, is the next-generation integration platform (iPaaS) that enables the integration of different cloud applications (in addition to integrations with on-premises and legacy applications).
Thanks to this iPaaS, Becloud is able to integrate Microsoft Teams directly in BeInContact (100% Cloud solution of Contact Center Omni channel).
- Real-time Alerts: Easily set up and use the default and customizable alerts of your Contact Center.
- Instant Notifications: Quickly inform agents of changes to your Contact Center conditions directly in Microsoft Teams.
- Simple configuration: start using BeInContact with Microsoft Teams in minutes and with a few simple clicks.
