Customer Service Management

Omnichannel Solutions for your Contact Centre

A single cloud platform to optimise your Agent & Customer Experience

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OUR PRODUCTS

Scalable, flexible and integrated

AI-Powered Call Centre Software

Our Omnichannel software lets you manage all customer interactions – voice, chat, email, and SMS – from a single, intuitive interface. With a complete Agent Desktop, you work faster and without interruptions.

Data Integration Platform Cloud

Our iPaaS service connects all your business applications – including your CRM – in a single cloud platform. With modern, fast and simple integration tools, you save time and reduce complexity.

Global Telephony Service

Get reliable national and international numbers in over 120 countries. Enjoy competitive call rates and dedicated connectivity services to manage all your business communications easily and efficiently.

WhatsApp Business

Ensure fast, reliable customer communication by quickly answering questions and supporting purchases anywhere. Adding the WhatsApp channel to your service helps increase customer loyalty and retention.

CRM INTEGRATIONS & APPS

What our Customers say about us

"Thanks to BeCloud, our call flow is faster, and we now operate through a single web interface containing all necessary information. This partnership has driven our evolution, enabling us to achieve the Customer Experience levels our clients expect, improving efficiency and satisfaction across all interactions."

IT Manager Information Technology

"Arquati’s contact center required a completely new technology to manage all communication channels. In collaboration with BeInContact, we developed a robust CX solution featuring everything needed to elevate our customer service. The result was a seamless, efficient platform that improved interactions and overall service quality."

Sales Director

"Thanks to our partnership with BeCloud, we improved Customer Satisfaction and upgraded our contact channels. We value synergy and teamwork, seeing them as added benefits not only for our customers but also for our business, fostering both knowledge sharing and innovation throughout our organization."

IT software Manager

"BeCloud Solutions brought numerous advantages. Operating across different marketplaces, our Customer Centricity process was unified, creating a single point for information collection. BeCloud proved to be a trustworthy partner, consistently available throughout every project and delivery phase, and especially in post-live support."

Solution Delivery Manager - Middleware & Contact Center Information Technology

"I truly appreciated the simplicity of BeInContact’s omnichannel customer connection, its flexibility, and its ability to integrate with third-party software to meet all organisational needs. With the Support Team’s prompt, knowledgeable assistance, the platform has been intuitive and effective from the very beginning."

D-Service Business Unit Manager

WHY CHOOSE BECLOUD

100% Cloud
Only software
No hardware

Single Vendor
for more integrated
solutions & services

CRM Integrations
Salesforce, Dynamics
or your custom CRM

AI & Automation
to optimise your
Customer Experience

DAYS FOR GO-LIVE
Speed, scalability and flexibility
according to your needs

120 +

GLOBAL PHONE NUMBERS
Black & toll free numbers
and phone rates

99 .99 %

SUPPORT CASES
resolved within the SLA
agreed with each customers

99 .98 %

UPTIME
in the last year
just spent

OUR PARTNERS

BECLOUD IN THE WORLD

Discover the widespread presence of BeCloud.

Our Cloud Contact Center Solution services are provided using AWS Amazon Web Services platform to ensure high availability and scalability of Call Center services.