CASE STUDY

ePRICE

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Dedicated support services for every purchasing need

Leading Italian e-Commerce company, listed on the Italian Stock Exchange MTA, is one of the most important online retailers in the country with revenues of 131 million euros and GMV of 185 million euros in 2019. ePRICE is one of the main Italian online stores, specialized in the sale of high-tech products and leader in the sector of large household appliances sold online. Thanks to Home Service, it manages the deliveries and the installations of large household appliances, with a coverage of 16 million inhabitants. The company has a network of 111 Pick & Pay points distributed in 109 cities, that combine the advantages of shopping online with the convenience and security of the local store.

“We were looking for an alternative solution to Genesys that was Full Cloud, enterprise-class, reliable and flexible, that we could deploy quickly anywhere and anytime, without big changes in our infrastructure. BeCloud was the answer to our needs, and the implementation of the BeInContact solution integrated with our Oracle Service Cloud CRM in just two weeks permitted us not to lose business, to offer an omnichannel customer experience and, at the same time, to have an “easy to learn/easy to use” solution for all our agents”.

Pio Clemente

CTO & CIO

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