Retail & Services

Connect with customers on any communication channel


Customers can buy your product with a simple click, but it is the experience that comes with after sales assistance and the purchase that keeps it loyal.

Stay up to date and in touch with your customers through telephony, WhatsApp Business, Microsoft Teams, E-mail, Chat, Social messaging, optimizing the daily management of processes and increasing the Customer Experience.


Implement an omnichannel retail tool that supports a defined technological process to manage after sales interactions, pre- and post-purchase support and service requests and offer a reliable and flexible omnichannel experience.

With BeInContact, Agent platform, you also have the possibility to activate a WhatsApp for Business account, linked to existing mobile or fixed numbers and be able to manage WhatsApp together with all other channels, exponentially increasing the number of new customers and the level of customer experience.

Explore the features of Retail & Services

Social Messengers

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WhatsApp Business

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CRM integration

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Toll-Free Numbers & Portability

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Artificial Intelligence and Chatbot

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Microsoft Teams

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Analysis & Report

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Assistance & Support

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Adopt new solutions after sales customer service to deliver exceptional experiences to your customers


Extremely flexible, it meets the needs of companies of any size and sector, guaranteeing business continuity of 99.99% and respecting the required regulatory standards. Our BeInContact solution consists of various pre-integrated services that can be activated individually, depending on your business needs and the progress of your business. BeInContact integrates perfectly and natively with the main market-leading CRMs: Salesforce, Oracle Service Cloud, Microsoft Dynamics, Zendesk, ServiceNow, ect.

The best brands we work with


ePrice, the leading Italian e-Commerce company, listed on the Italian Stock Exchange MTA, is one of...
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Comer Sud

Comer Sud is an official Mercedes-Benz, Smart, Volkswagen, Seat, Cupra, Nissan, Mitsubishi,...
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Venistar, Homepal, Modis, Adecco, Wunderman, Geox, Acca, Subaru

Do you need more information?

Find out how our solution can help you improve your Customer Experience by simplifying the management of your customers, taking advantage of the most innovative technologies and customer support features. Send us a message, we will contact you to find the day and time that best suits your availability.


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