BEINCONTACT CALL CENTRE SOFTWARE
BeInContact is a cloud-based Call Centre Software where agents handle customer interactions with clients across multiple configurable channels through a single unified web interface.
As an omnichannel Contact Center Solution, it brings the caller’s full history such as calls, emails or chats onto one screen the moment the interaction starts, so agents can see every previous touchpoint in chronological order, switching from chat to call without making the customer repeat anything.
WHY CHOOSE OUR CONTACT CENTRE SOFTWARE
Our all-in-one cloud platform not only requires no on-site installation to function effectively, but it also offers numerous advantages for businesses such as:
- A single, user-friendly web interface integrated with any CRM system providing single sign-on, screen pop-ups with customer details on incoming calls or smart interaction routing;
- Multi-channel contact handling, including voice, chat, email, SMS, RCS, social media, voicebots, chatbots, WhatsApp, Microsoft Teams, and more.
- Optimization of agent operations through our call centre solutions, allowing them to efficiently manage their daily tasks, accessing caller information and analytics as soon as interactions begin;
- A customisable client experience to meet specific needs and preferences, with the flexibility of a true call center as a service model.
AI-POWERED CLOUD CONTACT CENTER
Our AI powered contact center uses artificial intelligence to take repetitive tasks off your agents’ plate, route each interaction where it belongs, and support the team in real time while they’re on the call.
The result is what you’d expect — shorter waiting times, lower handling costs, and higher customer satisfaction — while the same AI feeds the analytics side, helping managers spot trends early and see clearly where the team is performing well and where it isn’t.
Being a full AI contact center, it covers every channel and connects directly to your CRM, so the customer experience stays consistent whether someone reaches out by phone, chat, or social. The cloud setup takes care of reliability, security, and deployment speed — your team can work from anywhere without giving up control over operations.
Download the guide and get more information!
DownloadExplore the features of BeInContact
IVR
Improve your Customer Experience and optimise Customer Service processes
ACD
Help your customers contact the most suitable operator to solve their problems
Predictive Dialer
Lower waiting and dialling times between calls, reducing costs and optimising your agents work
Call Recording System
Monitor the performance of your services in real-time
Contact Management System
Optimise your work with the Contact Management
Data Center & Disaster Recovery
An emergency-proof strategy
Unifieds Report
Collect and analyze data from all interactions to build your strategies
Voicebot
Automated voice interactions made smarter
Information Request
UK Office: 4 Brackley Close, Bournemouth, Christchurch, Dorset BH23 6SE
IT Office: Via Montello 135, 20831 Seregno (MB) Italy
marketing@becloudsolutions.com
+44 20 4571 0701
VAT GB205768206
