REVOLUTIONIZE CUSTOMER ENGAGEMENT

We developed 100% Cloud Customer Engagement solutions to enable simultaneous interaction with all your customers on every contact channel.

Using a single web interface, agents will be able to handle all interactions and have available all customer information on a single web page, providing a swift experience and improving Customer Experience and daily operations in handling processes.

You will be able to keep track of your customer’s journey, switching from one contact channel to another, so that you will always have all the information and statistics of your customers.

Provide your customers with a multichannel contact center platform and stay up to date with them through Voice, E-mail, Chat, Social messaging, WhatsApp for Business, Microsoft Teams, and more.

WHEREVER YOU ARE

Thanks to the fact that both the infrastructure and the telephone lines are in Full Cloud mode, the only component external to the system is the operator’s station which consists of a PC connected to the Internet and independent from a physical location.

Each customer/user can reach, or be reached by the Call Center software using any communication channel: the system can forward the interactions to any operator located in corporate offices, remote offices, outsourcers, or home workers, without the need to install any components.