Omnichannel Center

A single application to optimize Customer Experience

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PUTTING PEOPLE IN THE FIRST PLACE

Thanks to an omnichannel center, you will be able to interact with your customers simultaneously across different channels through a single web interface, providing a complete and immediate support experience.

Report every interaction across all channels (voice, email, webchat, video chat, social networks, and WhatsApp for business) to keep track of operations and provide help to your customer that suits their needs.

OUR OMNICHANNEL CENTER APPROACH

Make the best out of your Cloud Call Center workforce using an omnichannel approach, enriching and improving user experience with new functionalities and capabilities.

The entire infrastructure, which is 100% cloud, together with the use of digital channels, helps eliminate use and adoption barriers while reducing the distance between your customer and the solution to their problem. Integrated reporting functionalities will make your call center cloud service strategy a winning one.

BENEFIT FROM A SINGLE, COMPLETE PLATFORM

With the growth and changes in market requests, an increasing number of companies need a communication platform capable of answering their pre and post-sales needs, most quickly and efficiently.

BeInContact, in a single and easy-to-use web interface, enables the handling of interaction on every channel, voice or digital. With the activation of this service, you will have at your disposal a complete platform and you will be able to activate “on-demand” any functionality that you need to accommodate your business needs.

OMNICHANNEL AGENT DESKTOP

BeInContact is an Omnichannel Multi-Tenant platform. Multiple contact channels can be configured and interactions, across every channel, is handled through the use of a single AgentDesktop interface, to maximize agents operativity and experience.

Through the use of BeInContact AgentDesktop, operators will be able to handle interactions originating from different services,.The telephone bar will allow agents to handle calls and simultaneously integrate any other channels and data using the latest and most innovative technologies.

Features

Omnichannel ACD

Multichannel recording

iFrame integration

Multilingual support

Call and Videocall through WebRTC technology

Mobile App

SDK per widget integration

Routing based on Team, Group, Skills, Skills Levels or individual association.

All features

CRM INTEGRATIONS & APPS

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Learn more about BeInContact Call Center Software

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Are you having difficulty balancing costs and improving the customer experience in your Contact Center? Find out how our solutions can help you and choose the one that best suits your company. Send us a message, we will contact you to find the day and time that best suits your availability.