Call Center Predictive Dialer & Outbound Calls

BeInContact offers a dialing method set to choose from:

• Preview Method: The records are proposed to the specific agent of the campaign, they can do a review of the customer’s details before proceeding with the call
• Progressive Method: The system automatically calls the records into the list, waiting for the end of the call before proceeding to the next one
• Predictive Method: The system automatically calls the records into the list based on the algorithms and statistical analysis of the calls handled, unreachable, and on the provisioning of when an operator is free to manage the calls before proceeding to the next calls
• Automatic IVR: The system automatically calls the record into the list based on the algorithms and statistical analysis of the calls handled and connects these calls to IVR virtual channels to provide the service through self-service automation without the use of a human operator

CAMPAIGN MANAGER WITH LIST MANAGER

Creating a record list into the Campaign Manager of BeInContact can send your telephone campaign, email, SMS, and much more, to all the contacts using a single platform and user interface. You can remember appointments, do market research, do lead detection, or todo sales activity.

The agent’s productivity results optimize: the telephone numbers don’t have to be manually compounded and there’s no risk of time-wasting with unanswered calls or in answering machine/fax.

The CPA (Call Process Analysis) of BeInContact offers integrated functionality of qualitative management of the campaign, design of workflow, and call to action for guaranteed to your agents the maximum of the instruments to offer the best customer experience.