Choose BeTracker, Contact Management system to manage customers relationships and optimize your business process. The system manages accounts and forms of Trouble Ticketing. It’s possible, at every moment, to access clients database and verify support tickets statuses. Customer Service’s SLA, and KPI calculation is also an integrated feature.
BeTracker is able to centralize the information of your customer case. You’ll easily provide after-sales services, creating UP/CROSS selling opportunities.
BeTracker includes several functionalities as customer management. A calendar management, for instance, integrated into the workgroups for planning daily activities is also a feature.
The operator logged in Agent Desktop can, on a single user interface, manage the system entirely.
All the information contained in the interaction, such as voice recordings or sent messages, will be automatically saved in a specific registry section, guaranteeing the continuity of information of Digital Customer Care.
Into the BeInContact can find the section integrated of Case Management to manage the customer service process through to open support tickets. For the company, it is necessary to track the problems and the customer’s request and this integrated system manages, register, and organize the problem and motivation of contact according to your need.
The Trouble ticketing is connected to the intern Database containing the information of your customers, products, purchase service, and historic relationship. You can open a case, leave it pending or escalate to the team with specific skills or close it to the moment of resolution.