BeNext is a multilingual Artificial Intelligence service suite. The suite is able to learn and improve automatically through the progressive expansion of its database.
BeNext can handle data from any source and can be employed for various applications. Customer Service, Marketing, and Sales are just few examples. The suite allows interactions in natural language and integrates AI and Chatbot functionalities for timely and customised service.
Do you want to adopt new technologies and support new channels while simultaneously reducing costs?You necessitate a close collaboration between AI and to keep up. Support your customers in their sensitive situations to improve business performances and take a step into the future.
BeNext integrates innovative online Chatbot systems, making natural language a crucial component of a successful experience.
Standardise service delivery for easier and efficient Customer Service activities thanks to BeNext and its integrated AI system.
The integration capability with BeInContact allows a seamless transition to human conversation when the bot exhausts its knowledge or when the customer prefers the assistance of a human operator for a particular topic, rather than automatic handling. The customer-initiated interaction automatically escalates to an operator when needed. This way operators never loose context or customer. The bot previously in charge will give all information to the operator.