CASE STUDY

Careapt

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Modern digital technologies for patient care

Careapt is a society founded by Zcube, the Research Venture of Zambon, and is dedicated to the development of Hi-Tech/Hi. Touch integrated solutions to transform the care of chronic diseases into an experience of relationship and attention to the person.

CareAPT operates in the phase of a care pathway that takes place within the home by integrating different specialist expertise into the daily experience of illness within the principles of Collaborative Medicine.

 

CHALLENGE AND GOALS

During the pandemic, at a time of extreme emergency, BeCloud was able to offer its solutions by participating in a fully digital project aimed at offering support to people with Parkinson’s and Dementia.

The initiative undertaken by Careapt, made it possible to offer regular assistance and activate necessary medical interventions for patients, through the creation of a specialized tele-assistance nursing program, aimed at the regions most affected in Italy by the Covid-19 emergency.

In the presence of such sensitive situations, providing care is vital, so digital takes on an increasingly important strategic footprint, ensuring the effectiveness of activities.

“The implemented communication platform has not only been the tool by which to manage patient interactions, but with BeCloud’s experts, it has also been possible to organize the care process of our patients, who are supported by our specialized nurses, optimizing their daily work and the difficulties this entails.”

Operations & Marketing Manager

In short

Customer: Careapt

Sector: Healthcare

Location: Italy

Goals

– Providing digital tools to support people with Parkinson’s and Dementia, during the pandemic

– Creating a tele health nursing program

Functionality

National geographic numbering

Specific IVR

Voice Channel integrated to Salesforce Health Cloud

Tele-visit

Automatic SMS

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