BeInContact 5.0

• Technology

| July 28, 2021

Explore the benefits of BeInContact, our Omnichannel Cloud Contact Center solution

 

We have developed BeInContact, a fully cloud-based Customer Engagement solution that enables seamless interaction across multiple channels. Through a single web interface, agents can easily manage customer interactions and access all relevant customer information on one page, streamlining processes and improving the overall experience.

With support for voice, WhatsApp, email, web chat, video chat, and social messaging, BeInContact ensures that you stay connected with your customers, track their journey, and deliver exceptional, multi-channel support that enhances customer satisfaction and operational efficiency.

 

 

Supervisor view

 

BeInContact is an Omnichannel Contact Center enterprise platform that does not require the installation of equipment or software at the customers’ premises.
Our solution includes smart features:

• IVR
• Omnichannel ACD (voice, WhatsApp Business, email, Microsoft Teams, voicemail, chat, fax, SMS, social messengers, chatbot, etc.)
• ASR – Automatic Speech Recognition
• TTS – Text To Speech
• Recording
• Campaign Manager with list management
• Predictive/Preview Dialing with numerous CTI/CCI functions for integrations with third party applications such as CRM, ERP, Databases and much more.

 

Thanks to infrastructure and phone lines are in full Cloud mode, the only external component to the system is the operator’s station which consists of a PC connected to internet and independent of a physical location. Each customer/user can reach or be reached by the Contact Center software using any communication channel: the system can forward the interactions to any operator located in company offices, remote offices, outsourcers or home workers, without the need to install any component.

 

 

Agent view