Automatic Call Distributor

Routes your communication interactions
to the best available agent

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Quotation

COMMUNICATES WITH THE RIGHT SKILLED AGENT

The Automatic Call Distributor (ACD) software is an intelligent system that efficiently routes incoming calls to the most qualified agents or to an automated Interactive Voice Response (IVR) system capable of answering calls and capturing customer information.

BeInContact’s advanced ACD enables routing across all communication channels – phone calls, SMS, social media messaging, chat, email, and more – ensuring that the most suitable agent is selected to handle each interaction. This results in higher levels of customer satisfaction.

Maximize both customer satisfaction and agent productivity with automated omnichannel routing across any communication channel.

AUTOMATIC CALL DISTRIBUTOR SYSTEM

The BeInContact ACD system offers all the functionalities of a traditional call center ACD while incorporating next-generation features that ensure flexibility and ease of configuration through web-based graphical tools.

This automatic call distributor software intelligently routes calls to the available agent with the highest skill match based on specific requirements, significantly reducing wait times and enhancing the customer experience.

Explore our “Follow-The-Sun” feature, which automatically and dynamically forwards calls to agents based on their working hours and respective time zones, ensuring optimal service around the clock.