BeCloud, your only supplier
for Omnichannel Contact Center Services

We design innovative solutions to enhance your customer service

Brochure

THE COMPANY

BeCloud, is a technology company with over 15 years of experience in the development of B2B services and solutions, 100% Cloud Contact Center.

With the aim of reducing and / or eliminating the barriers to adoption, we have developed an offer that places us as the only vendor for the implementation of Omnichannel Contact Center services, responding quickly and effectively to the needs of its customers and company.

We build healthy relationships with customers based on clear and transparent exchange.

OUR VALUES AND FEATURES

OUR MISSION

Understanding the needs of the market, we have created a unique, reliable and flexible technology that covers every process needed for optimal customer service.

EASY TO DECIDE: You will be Live in a few days without waiting for whole months. After examining your request and your needs you will be able to be operational within a few days or weeks depending on the complexity of the project.

EASY TO USE: BeInContact is designed to be simple and intuitive. Through a short training delivered both remotely and in your offices, you will be able to have the “keys” of the entire solution as if it were installed directly at your headquarters.

EASY TO INTEGRATE: You can add ready-made integrations with the major CRM & Apps with just a few clicks. Alternatively, through our API and Web Services, we may integrate any solution you already use or have created over the years

OUR VISION AND TECHNOLOGY

We help companies of all sizes deliver a better Customer Experience. We make life easier by creating smart experiences for everyone using the best technologies and integrating with market leading software.

Salesforce ISV Partner: Our BeInContact solution is certified and validated directly from Salesforce and it is present on the AppExchange, the most famous marketplace in the world for certified and ready-to-install cloud business apps;

Amazon Technology Partner: Relying on the world’s most comprehensive and widely used cloud platform (AWS) offering more than 175 comprehensive data center services globally, BeCloud Solutions is officially recognized for offering its enterprise-class 100% Omnichannel Contact Center Cloud solutions and services.

Vonage Partner: Unified communications. Impressive integrations. Innovative API. Through this partnership we offer a range of features never seen before.

WHAT SAY OUR CUSTOMERS

"Arquati’s contact center required a completely new technology to manage all communication channels. In collaboration with BeInContact, we developed a robust CX solution featuring everything needed to elevate our customer service. The result was a seamless, efficient platform that improved interactions and overall service quality."

Sales Director

"BeCloud Solutions brought numerous advantages. Operating across different marketplaces, our Customer Centricity process was unified, creating a single point for information collection. BeCloud proved to be a trustworthy partner, consistently available throughout every project and delivery phase, and especially in post-live support."

Solution Delivery Manager - Middleware & Contact Center Information Technology

"Thanks to BeCloud, our call flow is faster, and we now operate through a single web interface containing all necessary information. This partnership has driven our evolution, enabling us to achieve the Customer Experience levels our clients expect, improving efficiency and satisfaction across all interactions."

IT Manager Information Technology

"I truly appreciated the simplicity of BeInContact’s omnichannel customer connection, its flexibility, and its ability to integrate with third-party software to meet all organisational needs. With the Support Team’s prompt, knowledgeable assistance, the platform has been intuitive and effective from the very beginning."

D-Service Business Unit Manager

"Thanks to our partnership with BeCloud, we improved Customer Satisfaction and upgraded our contact channels. We value synergy and teamwork, seeing them as added benefits not only for our customers but also for our business, fostering both knowledge sharing and innovation throughout our organization."