CASE STUDY

ComerSud

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Implementing new Technologies for a better customer Experience

Comer Sud is an official Mercedes-Benz, Smart, Volkswagen, Seat, Cupra, Nissan, Mitsubishi, Piaggio, and Great Wall sales and service dealership based in Sicily. Its mission is to offer every customer, who contacts it through the various channels available, a transversal service of the highest quality, flanking it with the best that the automotive sector can offer in terms of products and services; prestige, quality, technology, and tradition are the foundations that have always defined it. For this reason, every service offered is tailored to customers’ needs.

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“I really appreciated the ease of omnichannel connection with the customer. The flexibility of the tool to integrate with and third-party software, and the ability to configure the experience according to the needs of the organization. The use of BeInContact was intuitive from the beginning, thanks to the help of the Support Team who was quick and attentive to our business needs.”

Simona Frisella Vella

D-Service Business Unit Manager

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