BeCloud Solutions Overview
BeCloud Solutions is an international company with 10+ years experiences on cloud-based services with particular focus on Software Call Center, Contact Center as a Service (CCaaS), CRM/CX as a service and integration Platform as a Service (iPaaS). We build healthy customer relationships based on a clear and transparent exchange.
The quality of service is our priority. Understanding market needs, we created a unique offering that covers each necessary part of a Customer service:
- an Omnichannel Cloud Contact Center solution to interact simultaneously with your customers on different channels (both inbound and outbound) using a unique interface
- an integration platform to integrate cloud applications with one another, and with on-premise and legacy applications
- a Global Network and phone traffic integrated with our Cloud Contact Center solution
- human and virtual resources to outsource the customer service
- support services
BeCloud’s mission is to reduce and/or eliminate barriers to adoption unifying strategy solutions, based on best-in-class applications, supported by their integration processes, value-add configuration, implementation and deployment of software applications. BeCloud is playing the emerging Cloud Service Brokerage (CSB) role, that enables worldwide organisations to consolidate technology and operations, for multiple countries with a unique supplier.